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Officer Security
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IC - Chicago Magnificent Mile (ORDHA) is Hiring an Officer Security Near Chicago, IL

  • Maintain complete awareness of:
    • Scheduled group activities and house count.
    • Hotel facilities and services.
    • Hours of operation.
    • Facility layout.
    • Fire and emergency plans.
    • Departmental rules of conduct.
  • Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
  • Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.
  • Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards.
  • Conduct time card audits as assigned.
  • Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.
  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
  • Provide escorts for employees in accordance with departmental standards.
  • Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
  • Handle deliveries received during non-business hours following hotel procedures.
  • Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
  • Coordinate emergency situations as specified in departmental manual.
  • Contact the Director of Security immediately for emergency situations as specified in departmental manual.
  • Monitor surveillance cameras as assigned.
  • Investigate duress alarms and comply with respective procedures.
  • Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
  • Resolve safety hazard situations.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Challenge suspicious persons on hotel property in accordance with departmental procedures.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
  • Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
  • Report to scenes of guest or employee fighting and follow designated procedures.
  • Comply with state regulations and hotel guidelines for handling intoxicated guests.
  • Coordinate towing of vehicles as specified in department procedures.
  • Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
  • Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
  • Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
  • Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
  • Make arrests in compliance with legal and hotel requirements.
  • Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
  • Promote positive relations with guests and employees alike.
  • Accommodate all guest requests courteously.
  • Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards.
  • Legibly complete designated reports as specified in departmental guidelines.
  • Document all pertinent information in the log book daily.
  • Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer.
  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
  • Perform other duties, tasks and special projects as assigned.
  • Maintain complete awareness of:
    • Scheduled group activities and house count.
    • Hotel facilities and services.
    • Hours of operation.
    • Facility layout.
    • Fire and emergency plans.
    • Departmental rules of conduct.
  • Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer.
  • Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures.
  • Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards.
  • Conduct time card audits as assigned.
  • Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy.
  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy.
  • Provide escorts for employees in accordance with departmental standards.
  • Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
  • Handle deliveries received during non-business hours following hotel procedures.
  • Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
  • Coordinate emergency situations as specified in departmental manual.
  • Contact the Director of Security immediately for emergency situations as specified in departmental manual.
  • Monitor surveillance cameras as assigned.
  • Investigate duress alarms and comply with respective procedures.
  • Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
  • Resolve safety hazard situations.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Challenge suspicious persons on hotel property in accordance with departmental procedures.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
  • Respond to the scene of guest/employee accident promptly; administer first aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
  • Report to scenes of guest or employee fighting and follow designated procedures.
  • Comply with state regulations and hotel guidelines for handling intoxicated guests.
  • Coordinate towing of vehicles as specified in department procedures.
  • Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
  • Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
  • Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
  • Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
  • Make arrests in compliance with legal and hotel requirements.
  • Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
  • Promote positive relations with guests and employees alike.
  • Accommodate all guest requests courteously.
  • Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards.
  • Legibly complete designated reports as specified in departmental guidelines.
  • Document all pertinent information in the log book daily.
  • Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer.
  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
  • Perform other duties, tasks and special projects as assigned.

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

06/13/2023

EXPIRATION DATE

12/31/2029

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