This role has the opportunity to work hybrid. During the interview process, our Talent Acquisition Team will share additional details with you. Under general direction, the Banking Assistant is responsible for providing administrative support to the Manager, Relationship Managers and/or Portfolio Managers in a specific geographical market or business line. The Banking Assistant is responsible for the proper processing of loan transactions and documents for loans in the portfolio, the maintenance of loan files and records, and the preparation of various reports. In addition, the Banking Assistant may communicate with third parties and customers to facilitate loan servicing and problem solve. Responsibilities: Coordinate loan due diligence with various third parties including loan processors and/or customers for larger, complex customer relationships Prepare and review loan due diligence for processing, administration and closing for larger, complex customer relationships with a deeper understanding of banker and customer expectations Conduct loan closings and disburse funds for more complex loans (participations, syndications and SWAP transactions Prepare advances on line of credit loans as approved by banker. More familiar with borrowing base and calculations of available funds Assist bankers with ongoing file maintenance, past due reports/notices, insurance management, compliance exceptions through problem solving and contacting customers as needed on more complex transactions Process extensions and/or modifications of matured loans Inform existing customers about the Bank’s products and services and works to resolve any issues (may vary by market) Participate in bank, customer and other meetings outside of the office to support business development efforts (may vary by market) Oversee and review loan due diligence as a point of contact for less experienced assistants Prepare and maintain construction loan records, floor plans, fund loans as needed and work closely with internal and external clients during the construction process on the most complex deals Review and coordinate resolution of NSF items and prepare wire transfers as needed. Verify wires up to specific amount based on approval limit Primary contact and subject matter expert for customer and third party inquiries throughout the lending relationship including but not limited to facilitating loan documentation, payment amounts, credit information, and resolving associated problems Answer customer inquiries regarding all transactions related to loan accounts; analyze the appropriateness of waiver requests and may negotiate exceptions Assist customers with credit information and credit reference requests from other companies and/or other institutions Adhere to operational controls to ensure safety and security of customers and banks assets, including legal, corporate and regulatory procedures and policies Train, on-board and provide ongoing support for new Banking Assistants and Bankers Champion for implementing new processes and procedures throughout the market Train and disseminate new information to all necessary parties May have direct reports, manage work flow Qualifications: Education Requirements High school diploma or equivalent is required Minimum of 7 years of experience in financial services customer service environment and/or loan documentation OR Bachelor’s degree Minimum of 5 years of experience in financial services customer service environment and/or loan documentation Minimum Experience Minimum of 2 years of experience supporting commercial and/or real estate lending Knowledge/ Skills/ Abilities Advanced knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook (e.g. manage and track changes, create documents with tables of contents/footnotes, advanced functions such as VLOOKUP and IF statements, create pivot tables, develop databases, create presentation templates) Understanding of lending process from application to final booking. Previous knowledge of banking regulations. Requires high level of organization, interpersonal, communications and customer relations skills. Must be able to multi-task, be able to work with minimal supervision and be a team player. Ability to meet time sensitive deadlines. Able to work well under pressure and be able to handle constant interruptions. Job Details: Regular To all recruitment agencies: Independent Financial does not accept agency resumes without formal engagement of the agency. Please do not forward resumes to Independent Financial employees or any other organization location. Independent Financial is not responsible for any fees related to unsolicited resumes. Independent Financial is host to a diverse group of professionals; offering careers in lending, finance, management, marketing, technology and much more. We welcome talented and capable people with a heart for community service, strong personal values and integrity to join our team. Let’s discover new opportunities, together. Become part of a team that provides a wide range of relationship-driven banking products and services tailored to meet the needs of businesses, professionals and individuals. ______________________________________________________ All full-time and part-time roles that are regularly scheduled for 30 or more hours per week are benefits eligible. We are pleased to provide industry-leading benefits, resources and support to our employees. ______________________________________________________ To be considered for this position, you must at least meet the basic qualifications. No phone calls or direct e-mails please. Pre-employment background screening will be conducted. Independent Financial is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. The job description does not constitute an employment agreement between the employer and employee. The above statements describe the general nature and level of work being performed within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. If you require assistance at any stage of the employment application process due to a disability, please contact Human Resources at 469-301-2630. Independent Financial is a trademark of Independent Bank To all recruitment agencies: Independent Financial does not accept agency resumes without formal engagement of the agency. Please do not forward resumes to Independent Financial employees or any other organization location. Independent Financial is not responsible for any fees related to unsolicited resumes.