IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 205 Collections Job Summary: The Collection Position is to collect on DDA accounts that have closed with a negative balance. The Collector must be an active listener, with the ability to persuade customers to pay and negotiate a maximum payment arrangement. The Collector will have accounts assigned to them and responsible to work those accounts. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Notify customers of closed accounts by telephone Confer with customers and negotiate account resolution in accordance with collection policies Notate conversation with customer in collection application Advise customers of necessary actions and strategies on failure to pay Manage a collection route ( accounts assigned to collector) Making outbound calls and taking inbound calls Assisting branch associates on processing payments at Bank Other duties as assigned SKILLS Bilingual (English/Spanish) Active Listening Judgment and decision making Ability to negotiate Persuasion Customer Service oriented Effective communicator Ability to organize and prioritize Keyboard 30 wpm EDUCATION High School Diploma or GED IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. Today it is one of the largest holding companies in Texas serving 90 communities throughout Texas and Oklahoma with 191 branches and 288 ATM's. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Employee Computer Purchase Program Sick Leave Vacation Paid Holidays