You haven't searched anything yet.
Description
Intelligence at the Speed of Business.
ibml is a world leader in digital transformation. Our solutions are trusted by the world’s largest organizations and governments. We set the industry standard, but we do not believe in resting on our laurels, so we continue to innovate. Our solutions are in demand.
We are seeking an enthusiastic, tenacious, Customer Success Manager to join our team. You will be given the opportunity to work closely with and learn from experienced cross functional team members while staying obsessively focused on our clients.
PURPOSE
The primary function of the Customer Success Manager will be to proactively reach out to clients to partner with them to create value, understand their current use of the ibml systems, assess current process/workflow and business outcomes. This role will collaborate with clients on how to increase efficiency of their operations, implement best practices, improve the overall success of the client team. The goal of this position is to assist ibml and our clients in identifying and maximizing Product and Services revenue through proactive improvements.
ROLE AND RESPONSIBILITIES
SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS
Full Time
Business Services
$93k-131k (estimate)
08/30/2023
05/04/2024
ibml.com
IRONDALE, AL
200 - 500
1992
Private
MARTIN BIRCH
$10M - $50M
Business Services
Ibml develops a SaaS-based platform that offers data capture and document scanning solutions for the commercial sector.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.