Overview

We are seeking a dynamic and results-driven Vice President of Business Development with expertise in cultivating new business opportunities within our existing customer base. The ideal candidate will have a proven track record of driving revenue growth through strategic relationship building, effective communication, and a deep understanding of customer needs. As the VP of Business Development, you will play a pivotal role in expanding our market presence, maximizing customer lifetime value, and driving sustainable business growth.

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Develop and execute a comprehensive business development strategy focused on expanding revenue streams from current customers.
• Identify and prioritize key accounts with significant growth potential, leveraging data-driven insights and market analysis.
• Build and maintain strong relationships with key stakeholders within client organizations, including C-level executives, to understand their business objectives and challenges.
• Proactively identify upsell and cross-sell opportunities by understanding customer pain points and aligning our solutions to address their needs.
• Collaborate closely with the sales, marketing, and product teams to develop tailored solutions and value propositions that resonate with existing customers.
• Lead negotiations for contract renewals, expansions, and new business opportunities, ensuring favorable terms and conditions for both parties.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities and stay ahead of the curve.
• Provide regular updates and reports to senior management on business development activities, pipeline status, and revenue projections.

Qualifications

EDUCATION/EXPERIENCE:

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Proven track record of success in business development roles, with a focus on driving revenue growth from existing customers.
• Strong understanding of sales processes, customer relationship management, and negotiation techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers at all levels.
• Strategic thinker with the ability to analyze market trends, identify opportunities, and develop actionable plans to capitalize on them.
• Results-oriented mindset with a passion for exceeding targets and delivering exceptional customer value.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
• Previous experience in retail, fintech and logistics ecosystems is highly desirable

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:

IBEX is proud to be an equal employment opportunity employer. Business activities including, but not limited to, hiring, promotion, and compensation are conducted in compliance with all applicable laws and without regard to race, color, ethnicity or national origin, gender, age, marital status, religion, political or union affiliation, sexual orientation, gender identity, disability status, pregnancy, genetics, veteran status, or any other basis protected by law.