8 Technical Support Specialist Jobs in Murfreesboro, TN
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i3 Verticals Management Services, Inc. is Hiring a Technical Support Specialist Near Murfreesboro, TN
- Manage both inbound and outbound calls related to technical support
- Learning and understanding all front-end and back-end platforms that we support for our merchants as the support provided for each platform can vary
- Downloading and deploying physical equipment when necessary
- Assisting customers with issues related to processing transactions on their equipment
- Training customers on how to properly use their equipment, while informing them of proper policies and procedures that are determined by the card brands (Visa, Mastercard, Discover, Amex, etc.)
- Processing support tickets in our CRM which may include building new equipment files or making adjustments to existing files
- Maintain accurate notes in our CRM for every call or email that is handled throughout the day
- Creating new gateway accounts for customers
- Assisting with various projects related to equipment and technical support as needed
- High school diploma or equivalent
- High attention to detail
- Ability to communicate clearly and professionally via phone and email
- Ability to learn quickly and multi-task in a fast paced, ever changing environment
- Must work well in a team environment while also having the ability to work independently
- Experience with Microsoft Office programs (Outlook, Excel, Word, etc.)
- Prior technical support experience
- Prior call center experience
- Prior experience in the Payments industry
- Bilingual preferred
Education
Required- High School or better
Job Summary
Full Time
Business Services
$58k-74k (estimate)
02/09/2024
04/27/2024
i3verticals.com
FOREST HILLS, TN
500 - 1,000
2012
$200M - $500M
Business Services
Related Companies
The job skills required for Technical Support Specialist include Technical Support, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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