About the Organization
First Community Mortgage is growing and we invite you to talk with us about joining our team. We offer competitive salaries and benefits, plus the opportunity to grow within our organization. You will work with some of the best "humans" in the mortgage business or any business for that matter!
What makes First Community Mortgage unique? It isn't necessarily the growth or success in the industry alone, but rather the human resources it attracts, loves and supports. At FCM, we believe our company culture and values are our greatest strengths! The tone is set at the top with all employees embracing throughout. We encourage team members to strive for a strong work-family-spiritual balance because this speaks to the very essence of what makes FCM tick. Career satisfaction, professional development and a culture that allows you to be yourself. FCM strives daily to be the Employer of Choice!
If you are a Loan Originator FCM is the perfect place for you to thrive. Our experienced support staff and advanced technology help streamline the mortgage process, so you have more time to work with more clients. Our emphasis on work-life balance helps ensure you have time for the humans in your life that matters most!
If you want a career that is fun and regarding that values a work/life balance then come and be a part of our team!
Description

Summary:
The Support Specialist will be responsible for all back end, non-sales aspects of the loan process. Additionally, the Support Specialist will maintain all client database follow up systems to ensure the Loan Originator is focusing on business partners and clients.
Position Requirements

Role and Responsibilities:

• Review initial file submission to ensure meets branch standards
• Communicate with loan originator on missing items
• Order appraisals, titles, payoffs and any other pertinent items for files.
• Follow up to insure receipt of all requested items
• Submit files to Processing per FCM file flow process.
• Upload items ordered upon receipt
• Substitute, providing coverage as needed, for other Support Specialists
• Compliance review
  • Reviewing e-consent
  • Patriot Act
  • Confirming 1003 is signed
  • Intent to Proceed
• Review and disclose Change in Circumstances
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma/GED; one to three years experience in the mortgage industry and familiarity of documents included in the loan credit package.
Skills:

• Ability to effectively present information, both orally and written, and respond to questions from managers, clients, customers, and the general public.

• Able to send and receive emails.
• Able to multi-task in a fast-paced environment, striving for 100% accuracy.
• Must possess sense of urgency to restrictive time frames and deadlines.
• Must be professional at all times with dress and actions.
• Proficient use of Microsoft Office, Excel, Word, and Outlook.
• Must be able to calculate figures and amounts.
• Able to adapt to change in the work environment and able to deal with request change, delays, or unexpected events.

Physical Demands:

• Must be able to sit or stand for extended periods of time.
• Must be able to talk and hear, frequent use of hands and arms to reach and occasionally lift or move up to 10 pounds.
• Specific vision requires close distances, color, and ability to focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comments:
This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities may be required of the incumbent to perform.
Location
FCM - 262 Robert Rose
Full-Time/Part-Time
Full-Time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.