5 Dealership Service Center Customer Service Representative Jobs in Lincolnwood, IL

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Dealership Service Center Customer Service Representative

Hyundai of Lincolnwood

Lincolnwood, IL | Full Time

$35k-46k (estimate)

2 Months Ago

Customer Service Representative

Circle K

Lincolnwood, IL | Full Time

$35k-44k (estimate)

2 Months Ago

Customer Service Representative, Afternoons

Circle K

Lincolnwood, IL | Full Time

$39k-49k (estimate)

3 Weeks Ago

Customer Service Representative, Overnights

Circle K

Lincolnwood, IL | Full Time

$39k-49k (estimate)

1 Month Ago

Customer Service Representative, 2nd Shift

Circle K

Lincolnwood, IL | Full Time

$38k-48k (estimate)

2 Months Ago

Dealership Service Center Customer Service Representative

Hyundai of Lincolnwood Lincolnwood, IL

$35k-46k (estimate)

Full Time 2 Months Ago

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Hyundai of Lincolnwood is Hiring a Dealership Service Center Customer Service Representative Near Lincolnwood, IL

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

Currently we are searching for a customer service representative / Greeter to assist with customer service in our service department at our Hyundai of Lincolnwood dealership. We are looking for someone that is outgoing and willing to go the extra mile for all customers that come in to our service center. We want all of our customers to have an exceptional experience and you would be the person that can help make this happen.

Benefits

Health, Dental & Vision Insurance
BCBS Health & Wellness Discounts/Programs
Life Insurance
401(k)
Paid time off / Vacation
Growth / Advancement Opportunities
Employee Vehicle Purchase Policy
Above Average Industry Pay
Publicly traded organization / stability
Employee referral bonuses

Job Description

Meet and greet service center customers as the come in to our service department
Generate and follow up with customer service orders
Handles incoming phone calls
Be responsible for upcoming events that we have
Administer target emails, campaigns, and newsletters
Handle Leads and appointment setting
Conduct parts and service retention marketing
Conduct internal CSI calls and emails
Resolve and manage dealer reputation issues

Responsibilities

Set appointments for prospective and current customers to meet with a member of the service team
High volume of customer inquiries through phone, email, text/chat per sales and service
Update client information in our CRM Report daily
Follow-up with:
- Existing customers
- Prospective customers
- Missed cancelled customers
- Customer satisfactory surveys
Product knowledge/functions is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Working in positive team environment

Qualifications

Successful Customer Care Representatives MUST have excellent telephone skills
Self- Motivated and Energetic
You as the Representative have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multi-task and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.