What Youll Do:

• Partner with the sales team to articulate our overall value proposition, vision and strategy to customers
• Continually learn new technology to build competitive knowledge, technical skill, and credibility
• Assist with technical discovery on key accounts and opportunities
• Deliver tailored product and technical presentations with potential clients
• Help clients evaluate the platform and assist when they run into roadblocks.
• Own technical engagement with customers during the trial phase. This entails communicating our value throughout an evaluation and working with customers on any identified issues or concerns to successful conclusion
• Proactively engage and communicate with customers and our business/technical teams regarding product feedback and competitive landscape

Hybrid/Remote Position with Travel

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Able to work with all levels of clients from SREs/Developers up to Executives in communicating technical and business value and differentiators
• Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams
• Someone with a minimum of 1 year experience in a Sales Engineering role and 1-2 years of Observability experience
• A proven track record of engaging in complex deals (ie. multiple teams, applications & stakeholders, champion building, competitive bake-offs/replacements) requiring strategic execution
• A strong background and understanding of technical infrastructure, cloud environment, and security
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 25% of the time

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