Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
accordance with the organization's policies, procedures and applicable laws. Responsibilities include but
are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work;
appraising performance; rewarding and disciplining associates; addressing complaints and resolving
problems.

Major Responsibilities
• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
environment which includes greeting and acknowledging every Guest, maintaining outstanding
standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
guests at all times, take pride in representing AURO Hotels professionally with our guests and
assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe
environment for associates and guests at all times. In the event of an accident or emergency,
gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a
positive working environment.
Essential Job Functions
• Ensure that a high level of sanitation and cleanliness is maintained before, during and after
each shift.
• Review any changes on Banquet Event Order’s (BEO) including, guarantees, times, set-up
requirements, checking with banquet manager and event planning manager for any last minute
opportunities. Check function room for cleanliness, burnt light bulbs, proper door signage and
making sure it is damage free.
• Maintain constant contact with Banquet Chef to ensure complete, effective communication
between food production and food service. Coordinates pick-up times and gives exact count
after guests have been seated, advises as to last minute timing and any special menu requests.
• Conducts daily stand-up, reviewing any general information for servers, along with pre-meal
briefing and uniform inspection. Post end of shift side duties.
• Inspects table place settings, including table linen, silverware, china, glass and condiments for
correct placement by servers and to ensure that each element is clean, undamaged and
attractive
• Responsible for proper setting of buffet tables and other food service tables used for catering
functions.
• Sees that all functions take place on time and according to plan. All rooms are to be ready 30
minutes ahead of scheduled time and ready to receive guests. Responsible for all servers on the
floor and supervises service received by guest throughout each function assigned. Staff is ready
at attention 15 minutes before start time.
• Supervises clearing and post function clean up. Checks servers out, making sure that function
rooms, back hall and storage areas are neat and clean and equipment is cleaned and stored
properly. Makes sure any breakfast functions for the next day are set and ready.
• Prepares banquet check, double-checking for accuracy and making any additions needed and
has host sign it. Completes a detailed captain’s critique for each assigned function. Distributes
all necessary paperwork at end of shift.
• Reviews next days’ BEO’s, checking for staffing and any changes. Fills out equipment and food
requisitions as needed.
Other Duties and Responsibilities
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work
hours and/or responsibilities for this job at any time.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Experience/Education
High school diploma or general education degree or equivalent combination of education and
experience required.
Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their
job); Others required by Brand Standard and/or State Law.

Computer Skills
As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem
solving.

Work Environment
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work for this position is
usually performed in a climate-controlled environment. However, the associate may be required to
work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so
dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The associate is occasionally
required to sit, stoop, kneel, crouch, reach with hands and arms or operate a computer. While
performing the duties of this job the associate is constantly required to use hands and fingers to handle,
organize or lift items. The associate is constantly required to stand, walk, talk and hear. The associate is
frequently required to lift up to 40 pounds. While performing the duties of this job the associate is
constantly required to use their vision to perform an activity such as but not limited to determining the
accuracy, neatness, attention to detail, and thoroughness of the work assigned.