Job Summary:
The Rooms Inspector is responsible for inspecting the cleanliness and physical condition of hotel guest rooms meeting rooms hallways and public areas.
Qualifications:

• Housekeeping supervisory or related job experience is required.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of subject matter.

Job Responsibilities:

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests for order rooms and showrooms for the day.
• Inspect all guest check-out rooms for cleanliness appropriate guest amenities and the correct working condition of all guest room equipment.
• Report any substandard conditions of the guest room to the Housekeeping department.
• Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Facilities Maintenance department.
• Communicate to the Front Desk all vacant and clean rooms the completion of guest requests and room status discrepancies. The Front Desk will give the Inspector all room moves late check-outs and additional guest requests for appropriate follow-up action by the Inspector.
• Answer the Housekeeping department's telephone using friendly and proper telephone etiquette. This individual will help the calling guests with special requests information and status of Lost & Found items.
• Interact with the hotel's guests in a friendly positive manner as a solution to their needs and a solution to any of their problems. The Inspector will often act as a liaison between the guest and the room cleaner.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Complete report of all the hotel's guest room status for the Front Desk at the end of the shift.
• Filing all daily report forms in the file cabinet.
• At times may open and/or close the house and assign boards as needed.
• Other duties as required.

Job Type: Full-time

Pay: $14.00 - $15.75 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Cleaning: 2 years (Preferred)

Ability to Commute:

• Charlotte, NC 28262 (Required)

Ability to Relocate:

• Charlotte, NC 28262: Relocate before starting work (Required)

Work Location: In person