Hyatt House Seattle/ Downtown is looking for talented team members!

Our talented Front Desk Agents' primary responsibilities are to ensure guest satisfaction and deliver prompt, courteous, and professional service. Front Desk will routinely check-in/check-out guests, answer phones, take reservations, and assist other staff with job functions as necessary.

Successful employees will interact positively with customers and take action to solve problems in a manner that exceeds the satisfaction of parties involved. Instances of dissatisfaction will be addressed thoughtfully, thoroughly, and creatively. Team members are encouraged to feed back suggestions and ideas to improve upon guest experiences and to prevent future issues from arising. Our team members feel comfortable using our guests' names in a natural manner to ensure warm and personalized service. House Hosts orchestrate a great deal of the guest experience, including registration and check-out, PBX operations, mail and message service.

Front Desk Agents must also be accurate with daily accounting procedures.

Essential hospitality standards must be used at all times including eye contact, warm smiles, personal greetings, and polite conversation when appropriate.

Work Objective

• Delight hotel guests with friendly, personable service
• Act as our guest's personal concierge. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
• Respond to guest needs, special request, and complaints as needed.
• Smile, acknowledge, and greet guests at front desk and other public areas.
• Process guest registrations, including computation and collection of payment
• Complete shift reports and process all financial transactions, including the verification and process of credit card transactions in accordance with company policies and procedures
• Send and receive telephone calls and messages

Teamwork

• Flexible schedule required
• Assist other employees in various assignments
• Treat fellow team members with respect, dignity, and courtesy

Our Ideal Candidate:

• Is a customer service champion!
• Has 1-2 years customer service experience (hotel experience strongly preferred)
• Has previous experience with Opera PMS and Micros POS systems.
• Is personable, peppy, and good with people.
• Excels in a fast-paced environment.
• Has an open mind. We welcome travelers from all cultures and customs.

Amazing Benefits At A Glance:

· ​Free Employee parking available

· Employer paid Orca card after 30 days

· Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

· Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

· Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

· Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

· Other benefits: Payactiv- same day pay up to $100 per pay period

· Shoes Program- 30% off work shoes

· Career Growth Opportunities/ Manager Training Program

· Reduced Room Rates throughout the portfolio

· Third Party Perks (Movie Tickets, Attractions, Other)

· Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $50!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

Job Types: Full-time, Part-time

Pay: $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• This position requires flexibility when it comes to scheduling. Are you available to work mornings, and evenings, which includes weekends? If not, what would your availability be?

Experience:

• Hotel experience: 1 year (Required)
• Front desk: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Seattle, WA 98109 (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person