Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Oversee the activities of the Accounting Department for the accurate and timely dissemination of financial management reports including, but not limited to, internal and external monthly financial statements, and annual audits and annual budgets.
• Oversee the activities of the Accounts Receivable/Payable department to ensure the accurate and timely management of all Accounts receivable aging components including billing, cash receipts application, etc.
• Direct responsibility for preparing and maintaining the property budget.
• Prepares work schedules in accordance with forecasted occupancy.
• Interviews, hires, orients and trains new associates.
• Conducts effective associate meetings.
• Handles disciplinary action and counseling sessions as necessary.
• Conducts department training on a regular basis in conjunction with AURO Hotels’ standards and Brand standards.
• Performs performance appraisals on all direct reports as required.
• Works with associates when necessary to provide outstanding customer service to internal and external guests.
• Prepares payroll as required. Approves overtime as necessary for hourly associates.
• Participate in the development of the property’s plans and programs as a strategic partner.
• Evaluate/advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.
• Develop credibility for the finance group by providing timely and accurate analysis of budgets, financial reports and trends in order to assist the Resource Center in performing their responsibilities.
• Enhance and/or develop, implement and enforce policies and procedures of the organization by the way of systems that will improve the overall operation and effectiveness of the corporation.
• Provide technical financial advice and knowledge to others within the financial discipline.
• Continual improvement of the budgeting process through educating the General Manager on financial issues impacting their budgets.
• Provide strategic financial input and leadership on decision-making issues affecting the organization; i.e., evaluation of potential alliance issues affecting the organization.
• Optimize the handling of bank and deposit relationships and initiate appropriate strategies to enhance cash position.
• Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Keeps General Manager and Corporate Controller promptly and fully informed of all problems or unusual matters of significance.

Experience

• 3 year(s): 3 years of Full-Service Hotel Controller experience required.