Description

General Responsibilities

Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey. The following foundational behaviors are expected as an employee of Hyacinth:

Service/Customers Services

Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our customers

· Treats each customer as a priority

· Respects each customer’s right to quality service, confidentiality, and dignity.

· Works with co-workers to ensure integration of services

· Displays a welcoming, helpful attitude to customers

· Establishes and maintains personal boundaries in clinical supervision with customers or co-workers

Community/Teamwork

Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.

· Focuses on improving communication and collaboration

· Tries to understand the other person’s point of view when there is a challenge

· Works with all regional staff to provide a full continuum of services to customers.

· Understands local community resources and can make appropriate referrals.

· Is clear and tactful when collaborating and working with others.

Leadership

Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the customer and agency.

· Takes pride in his/her/their work

· Advances Hyacinth’s reputation for excellence.

· Incorporates boundaries and ethical guidelines into decision making.

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.

Position Summary

Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.

§ Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services.

Major Duties & Responsibilities

In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.

Approximate Percentage of Time

Tasks/Duties/Responsibilities

70%

Customer m Services

§ Actively seek and identify individuals or groups requiring the agency's services.

§ Assess customer’s emergency financial assistance needs, prepare appropriate individual service plans and maintain records. Assist customers in implementing the service plan by networking and referral, internally and/or to other community resources.

§ Develop a budget assessment with each customer and provide budget counseling:

§ Collect all current income documents from the customer

§ List the client's monthly bills

§ Develop EFA specific service plans with clients to coordinate long term financial and housing stability.

§ Work closely with customers seeking rental assistance to assess their ability to achieve housing retention:

§ Collect copy of current lease and address lease terms with customer

§ Communicate with landlord to advocate for extension when necessary

§ Work closely with customers seeking assistance with utility bills

§ Collect proof of address from the customer

§ Collect the utility bill and work out a plan to diminish excessive bills

§ Assist customers with Emergency Financial Assistance applications for rent and utilities.

§ Work closely with landlords and utility companies to ensure that service will not be interrupted.

§ Work collaboratively with other local service providers to develop and maintain the continuum of services available to customers.

§ Follow up on payment with regional manager or accounting department to ensure that application was processed and payment was issued to landlord and/or gas/electric companies.

§ Monitor program expense regularly to remain consistent with disbursement expectations.

§ Develop and maintain database of professional contacts.

§ Establish, maintain and update customer case records using approved agency forms and procedures. Ensure confidentiality of all records.

§ Provide relevant literature to customers and members of the community.

§ Prepare monthly reports in accordance with agency policies and procedures and grant requirements

§ Connect customers to essential support services such as housing, food and transportation

§ Refer customers to housing and budgeting workshops

§ Maintain and Update customer information in eCOMPAS and CAREWare

15%

Reporting / Monitoring

· Establish, maintain, and update case records using approved agency forms and procedures

· Ensure confidentiality of all records

· Prepare monthly reports in accordance with agency policies and procedures

· Maintain and update customers information in E-Compass and CAREWare

10%

Hyacinth Representation / Advocacy

· Attend and participate in staff meetings and supervisory conferences

· Maintain working relationships with other community providers

· Observe established administrative procedures

· Provide written reports and maintain statistics as required

· Represent the agency at community events, meetings, and conferences

· Adhere to Hyacinth policies and procedures including customer confidentiality provisions

5%

Training and Certifications

· Attend and participate in staff training opportunities

100%

Total

Other Duties Describe important tasks or duties, not mentioned above

• Commitment to Hyacinth philosophy

• Access to currently registered car and a valid driver’s license a plus

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Demonstrates understanding of objectives, duties, and responsibilities in accordance with the job description.

§ Understands job responsibilities and keeps current on skills and information needed to meet new challenges

§ Works with team leader/manager on areas of job responsibilities that are unclear.

Delivers quality results and balances priorities to meet all project and team commitments in a timely manner.

§ Serves as a steward of the public’s trust and money.

§ Takes responsibility for timely decisions and actions.

§ Routinely checks for accuracy in his/her/their own work.

§ Evaluates how well an event or program was completed (i.e. attendance and target audience specifications, asks customers to rate effectiveness, asks people what was good and what can be better next time).

Disseminates relevant information about decisions, plans and activities to team leaders and supervisors

§ Informs team leaders and/or managers about decisions that affect work.

§ Recognizes problems and complaints and escalates to team leaders and/or managers when necessary.

Requirements

Required Minimum Education: None Other: None

Required Years of Related Experience: 2-4 years

· A minimum of two years’ experience in the field of HIV / AIDS

Required Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

· Demonstrated ability to work with people from diverse backgrounds and interests.

· Proficiency in written and verbal communications

· Proficient computer skills including Excel, Word, Outlook

People Management Experience:

Indicate whether supervisor/people management experience is required.

· Not applicable

Required Years of People Management Experience:

· Not applicable

Preferred Qualifications

Consider and identify qualifications that are not required to perform the job but would be extremely helpful to performing the job.

Preferred Minimum Education:

§ High School diploma or GED

Other:

§ Preference may be given to candidates whose background is similar to the target population, or individuals with other experience or direct knowledge of HIV

Preferred Area of expertise:

§ Community relation

§ Budget counseling

Preferred Related Industry Experience:

Preferred Knowledge, Skills and Abilities:

(Include any preferred computer skills, certifications, licenses, languages, etc.)

• Active listener

• Ability to offer trauma informed approach

• HIV treatment education

• Ability to observe emergency needs and deadlines

Key Working Relationships

Identify the most important working relationships with people inside and outside the company including customers, vendors, associations, etc. Briefly describe the nature of the contacts.

Internal

Hyacinth staff and supervisors, landlords, utility companies, accounting department

External

Staff in local clinics, medical case manager, clients, and communities