Under the supervision of the Client Services Manager performs assigned duties relating to provision of case management services.

Duties include but are not limited to the following:

Engage in outreach activities at various community sites to identify clients in need of case management services.

Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources.

Refer and connect 100% of newly diagnosed PLWHA and out of care clients to medical care and social support services.

Assist clients with Emergency Financial Assistance applications for rent and utilities.

Develop EFA specific service plans with clients to coordinate long term financial and housing stability.

Actively seek and identify individuals or groups requiring the agency's services.

Work collaboratively with other local service providers to develop and maintain the continuum of services available to clients.

Develop and maintain database of professional contacts.

Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.

Provide relevant literature to clients and members of the community.

Prepare monthly reports in accordance with agency policies and procedures and grant requirements

Maintain and Update client information in eCOMPAS and CAREWare

Connect clients to essential support services such as housing, food and transportation

Professional Responsibilities:

Attend and participate in staff meetings and supervisory conferences.

Maintain working relationships with other community providers.

Observe established administrative procedures.

Provide written reports and maintain statistics as required.

Represent the agency at community events, meetings and conferences.

Attend and participate in staff training opportunities.

Adhere to Hyacinth policies and procedures including client confidentiality provisions

Qualifications:

Commitment to Hyacinth philosophy

Demonstrated ability to work with people from diverse backgrounds and interests.

Bachelor's degree plus two years experience in HIV/AIDS or related field. A candidate who has no degree but seems exceptionally suitable, will be considered if he/she has four additional years of relevant experience.

Proficiency in written and verbal communications.

Access to currently registered car and a valid driver's license.