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Department: Staunton Clinic
Work Hours: Monday-Friday primarily daylight hours; may include some evening hours
Manages the reception area ensuring clients are greeted and the environment is monitored. Maintains and leverages a basic understanding of insurance information required to facilitate the billing process. Skilled and proficient in managing financial transactions. Provides confidential secretarial support to the department management team and clinicians. Implements appropriate safety protocol according to established procedures. Ensures the accurate entry of information into systems of record. Resolves routine questions and problems and seeks guidance from others when appropriate. Understands and applies HIPAA standards.
Requirements
High school diploma or equivalent. Three years’ experience in a health care setting within a hospital, physician’s office, or clinic. Command of secretarial/support practices and skills, office equipment and multi-line phone system. Experience with client registration, scheduling, and financial transactions. Basic understanding of health insurance plans, including coverage limitations and managed care authorizations,
Preferred
Associate Degree in Secretarial Science or Business. Experience working in a Behavioral Health environment. Demonstrated competency in all cash procedures, receipt of payments, data entry and reconciling.
Full Time
$43k-53k (estimate)
05/06/2023
05/02/2024
The job skills required for Customer Care Specialist include Billing, Scheduling, Data Entry, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.