Description

• Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
• Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
• Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
• Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
• Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
• Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
• Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
• Supports the customer billing and collection processes as required.
• Additional responsibilities as assigned.

• High School Diploma and 5 years of related experience and/or training; or equivalent combination of education and experience, Associates Degree Preferred
• 5 years of related experience strongly preferred
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong leadership and business acumen preferred.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.