Overview

The Network Support Technician provides quality on site support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness. The Network Support Technician provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment. Performs preventative maintenance on all networked equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. In all instances, the Network Support Technician is the advocate for the user.

Qualifications

Minimum Knowledge, Skills and Experience required:Education: Requires an AS degree from an accredited college or university in Computer Science or related field. Extensive experience may be considered in lieu of degree. A Certification preferred. CNA or MCP Certification desirable.Experience:Working knowledge of Microsoft Window 2000/XP operating systems. Good working knowledge of Local Area Network topologies and applications of the OSI Model. Working knowledge of network printing, TCP/IP and Novell principles and supporting applications. Working knowledge of Microsoft office tools. Knowledge of installing, configuring and troubleshooting PC's, thin client devices, and printers. Knowledge of remote control troubleshooting and installation a plus. Additional knowledge of VMware and/or virtualization technologies and technologies desirable.Additional Skills/Abilities: Ability to troubleshoot problems on installed network devices. Ability to manage a stressful work environment related to changing priorities and critical support needs. Ability to travel to off-site locations. Ability to work any of three shifts on any rotation. Demonstrated ability to relate to all levels of the user community.