Humanity is Hiring a Customer Service Collections Representative Near San Francisco, CA
Company Description RECRUIT CAREER HUB is an independent recruitment agency that provides, recruitment, staffing solutions, human resources and consultations for organizations, multinational firms and government establishments with the aim to harness professionals in various fields to manage vacant spaces in their corporations. We are determined and goal-oriented to provide the right sets of employable professionals to promote good professional skills and add value to the financial and economic developments to where ever they are giving their services. Job Description We want you to join our team as a Customer Service Representative to oversee the entire financial process of collecting payments from our company’s customers. If you are looking for somewhere that you can take pride in your work, have the desire to be challenged, and belong to a large organization with a great local presence and the feeling of ‘family, have opportunities to earn more than just your base salary through various incentive and recognition programs and have support in advancing and growing your career, then look no further In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home) Responsibilities: - Make payment arrangements Knowledge of collections regulations including Debt Collection Practice Tend to any inquiries and resolve any customer complaints/issues Inform customers of terms and conditions of contracts Research invoice issues Update customer profiles Call and email clients for overdue payments Review customer accounts Qualifications Requirements: - High School Diploma or equivalent 2 years of Customer Service Representative experience 2 years of collections/payment experience Microsoft Dynamics experience preferred, not required Additional Information Benefits: - Medical coverage Dental insurance Vision insurance Paid sick leave Paid time off Paid holiday time Company equipment Remote work flexibility Disability benefits Workers' compensation