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Adress: Elite Health (North Shore) 1190 NW 95 Street, Miami, FL 33150
Answer phone calls utilizing a multi‐line telephone system.
Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
Resolve patient issues through independent problem solving and with a goal of first call.
Processes and obtains accurate requested information ensuring proper release or request of medical records according to Federal/State/HIPAA guidelines.
Updates computer system, keeping records accurate, to reflect any changes when releasing patient information.
Obtains records from specialist office.
Files all medical reports including lab, correspondence, newborn records, on call dictation, etc., in proper order following office guidelines.
Responsible for scanning and attaching to the appropriate binder per EMR protocols.
Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
1 - 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
1 - 2 years of experience working in medical records
Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
Excellent customer service and phone etiquette.
Knowledge of MS Office (Word, Excel, Outlook, Access)
Additional Information
Working hours: Monday to Friday 8AM - 5PM
This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Social Security
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.
Interview Format: MODERN HIRE
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$31,900 - $43,900 per yearDescription of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Full Time
Insurance
$38k-47k (estimate)
04/20/2024
05/07/2024
humana.com
TEMPE, AZ
15,000 - 50,000
1961
ALISON RITCHHART
>$50B
Insurance
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on puttin...g the customer first.
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