Become a part of our caring community and help us put health firstWe are seeking a seasoned and strategic Operations Director to oversee our critical mainframe, batch, and additional platform operations. This role demands expertise in leading a large, outsourced team while guiding a skilled internal team focused on ensuring seamless operations, platform optimization, and robust security. You will be a visionary leader with a deep understanding of mainframe technology, batch processing, and diverse platform support, driving continuous improvement and innovation across our infrastructure.

Responsibilities:

• Mainframe & Batch Operations Leadership:
  • Lead and manage the outsourced mainframe and batch operations team, guaranteeing adherence to service level agreements, budgets, and security standards.
  • Foster a collaborative internal team providing oversight, guidance, and issue resolution for all mainframe and batch activities.
  • Proactively monitor system performance, identify and address potential issues, and implement solutions to optimize performance and uptime.
  • Stay current with industry best practices and emerging technologies, identifying opportunities for process improvement and modernization.
• Platform Support & Optimization:
  • Own and manage additional platform support responsibilities for multiple subsidiaries
  • Collaborate with cross-functional teams to ensure alignment and integration of platform operations with overall business goals.
  • Implement strategic initiatives to enhance platform efficiency, reliability, and security.
• Audit & Compliance:
  • Oversee and coordinate comprehensive audit activities across all platforms, ensuring adherence to internal controls, regulatory requirements, and industry best practices.
  • Work closely with internal and external auditors to address findings and implement corrective actions.
  • Develop and maintain robust audit trails and documentation for all platforms.
• Team Leadership & Development:
  • Build and cultivate a high-performing internal team with expertise in mainframe, batch, and platform operations.
  • Foster a collaborative and results-oriented environment that promotes continuous learning and development.
  • Provide coaching and mentorship to team members, helping them achieve their full potential.
• Strategic Planning & Innovation:
  • Participate in long-term planning for mainframe, batch, and platform operations, including budget forecasting, capacity planning, and technology roadmap development.
  • Stay abreast of industry trends and identify potential threats and opportunities impacting these critical functions.
  • Provide strategic recommendations to senior management based on data-driven insights and analysis.

Use your skills to make an impact

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience.
• 10 years of experience in mainframe and batch operations management.
• Proven track record of successfully managing and leading teams within an outsourced environment.
• In-depth understanding of mainframe architecture, JCL, batch processing, and related technologies.
• Solid knowledge of managing platform support areas.
• Experience in leading and coordinating platform audits, ensuring compliance with regulations and best practices.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to think strategically and translate business needs into operational solutions.
• Proven problem-solving and decision-making skills.

Bonus:

Master's degree preferred

Additional Information

Why Humana

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$168,800 - $232,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.