Become a part of our caring community and help us put health firstOur CenterWell Pharmacy Digital Performance team is looking for a Business Intelligence Lead to join us in transforming healthcare. In this role, the Business Intelligence Lead will identify unique insights and solve complex business challenges using a variety of data sources. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results. The Business Intelligence Lead will utilize various tools, technologies, applications, and best practices to analyze and present insightful, actionable information.

Key responsibilities of the Business Intelligence Lead, reporting to the Director, Pharmacy Digital Business Intelligence within Pharmacy Digital, include:

• Serve as a subject matter expert to identify unique insights and solve complex business challenges using a variety of data sources.
• Lead associates in the tasks of providing reporting, analytics solutions, and data science with the objective of optimizing performance and improving member experience.
• Build and present story-driven presentations based on analytics, drawing on advance, in-depth knowledge and industry experience.
• Take ownership of complex process improvement and metrics development, providing creative solutions and driving strategic direction of digital data and reporting.
• Upskill the Business Intelligence team in data architecture and reporting capabilities.
• Ability to be creative, anticipate and be proactive around next steps in large initiatives.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and business outcomes.
• Own multiple projects, activities, and processes while collaborating with adjacent business intelligence and data science teams to drive digital reporting strategy and outcomes.
• Manage and prioritize requests from team members and cross functional partners and set realistic expectations.
• Lead the creation of actionable insights in support of the long- and short-term goals of the company with independent initiative and judgment.
• Produce meaningful strategy and direction for influencing member engagement and outreach strategies by using data mining, statistical analysis and predictive modeling.
• Dig beneath the surface of a problem to ascertain the “Why” in the backend data, uncover the true reasons data patterns and skews may be showing up, and convert those findings into clearly understandable, data-backed recommendations, to influence future digital experience strategies.
• Responsible for uncovering data anomalies, discovering business insights and identifying opportunities through the use of statistical, algorithmic, mining and visualization techniques.
• Develop presentations around insights and tell compelling stories with the data, and deliver to constituents at all levels: strategic, tactical, operational, and across functions: marketing, operations, finance, etc.
• Communicate and present findings, orally and visually in a way that can be easily understood by business counterparts.

Use your skills to make an impact

• Bachelor’s Degree or Equivalent Experience
• 7 years professional experience in digital technology or health care
• 5 years of experience in data-centric roles such as Data Science, Business Intelligence, business analytics, data warehousing, data acquisition, Big Data, or data architecture
• Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
• Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
• Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenges
• Proficiency with Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, etc.)
• Proficiency with online communication tools (Microsoft Teams, Slack, etc.)

Preferred Qualifications:

• Digital analytics and/or e-commerce data/analytics experience

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,800 - $144,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.