Alliance Fire & Safety, recently joined the Impact Fire Services team. As a subsidiary company of Impact Fire Services, Alliance Fire & Safety is a full-service provider and a leader in the fire and safety industry since 1992 covering the west coast of Florida. The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service/support and technician support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.Job Responsibilities:Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers. 100 to 150 Calls/Day.Dispatching work to TechniciansPreparing and sending required assignments to field technicians.Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.Maintain 40 hours per week schedule for assigned technicians in the associated territory.Review work orders completed by the technician for returns.Communicate effectively with technicians as well as other service coordinators, service manager.Strong attention to detail and problem solving.Performing triage on incoming customer callsScheduling service for customers as necessaryDispatching technicians to perform service at customer sites as necessary.Answer phone calls, text or email messagesProvide customer support as necessaryPerform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note takingJob Requirements: Dispatching/Administrative experienceStrong customer service skillsAbove average typing speedStrong grammatical and spelling skillsCompetency with Microsoft Office Suite Pleasant and professional phone mannerNeatness and organizational skills Excellent listening and communication skillsAbility to manage multiple priorities A strong work ethic and professional appearanceThe ability to fit in with our culture of teamworkAn ability to quickly learn new tasks