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Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution.An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.
-Service approximately 80-100 customer contacts per day
-Provide price and availability, order status, and general customer information upon request
-Interpret and communicate information from SAP ERP system and customer portal to customers
-Process, resolve, and expedite orders
-Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
-Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
-Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
-Participate in on-call rotation to service storm and power emergencies
-Code calls/emails/chats to accurately reflect interaction type
-Complete customer spreadsheet and other special notifications
--Look up special pricing agreements and convey accurate price to internal and external customers
-Create quotes as permitted within pricing guidelines
-Facilitate creation of customer order reports
-Facilitate customer inquiries thru case management in SalesForce
SAP experience preferred
Experience working with customers to solve problems
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
Full Time
Durable Manufacturing
$40k-50k (estimate)
03/27/2024
05/26/2024
hubbell.com
SHELTON, CT
15,000 - 50,000
1888
Public
GERBEN W BAKKER
$3B - $5B
Durable Manufacturing
Hubbell is a Connecticut-based manufacturer and supplier of ADSS hardware, anchoring, AV, cable, connectors and related products to industries such as utility and power.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.