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Description
This position is Hybrid, allowing for a hybrid work from home schedule after completion of training. But you must be able to come into the office in Braintree, MA.
Check out all open positions at https://hpgbrands.com/careers/
Hub Pen Company, part of the HPG Brands, is an award-winning supplier in the promotional products industry supplying imprinted quality writing instruments to its distributors throughout the United States and Canada. This is a career opportunity to join our dynamic, fast growing, privately held company, and become part of our winning team.
We are looking for 2 customer-oriented service representatives. A Customer Service Representative (CSR) who will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and CSRs can gather that for you. Problem-solving in a fast-paced environment also comes naturally to Customer Service Representatives. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. If this sounds like you, we would like to talk with you about joining our team as a Customer Service Representative!
Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
Requirements
Recommended Minimum Qualifications:
Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.
Physical and Mental Requirements The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Skills:
Motor Skills:
Visual Skills:
Hub Pen Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.
Full Time
Wholesale
$38k-48k (estimate)
02/02/2023
07/10/2024
hubpen.com
BRAINTREE, MA
200 - 500
1954
JOSEPH A FLEMING
$50M - $200M
Wholesale
About Hub Pen Founded in 1954 Hub Pen Company takes its name from the famous Oliver Wendell Holmes quote that describes Boston as the Hub of the Universe. Started as a small business selling pens door to door, today Hub Pen imprints more than 100 million pens annually for the promotional products industry. We maintain a strict policy of selling only through promotional products distributors, such as advertising and marketing agencies and on-line distributors. We do not sell direct to businesses or to the public. In the promotional products industry, we are #1 rated for writing instruments and ...for customer service by regional and national promotional product organizations as well as: Advertising Specialty Institute (ASI): 5 Star Supplier, Supplier of the Year 2012, 2016-2019 #1 for Writing Instruments Promotional Products Association International (PPAI): 2010 - 2019 PPAI Supplier Star Award Promo Marketing Magazine: 2009-2019 Supplier Excellence Award for Writing Instruments New England Promotional Products Association (NEPPA): 2013-2019 Supplier of the Year and #1 for Customer Service For more information please check out hubpen.com and follow us on Facebook, Twitter, Instagram, YouTube, Pinterest and LinkedIn
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Written Communication, Coordination, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.