About our Company:

Monarch E&S, a division of SPG Insurance Solutions (Monarch) is a rapidly growing, and successful property and casualty insurance wholesaler and managing general agency based in Eagle Rock, CA with branches in MA & FL. We sell exclusively to retail agencies across the country with a focus on small to mid-market E&S commercial and specialty personal lines risks.

About the Position:

The ideal candidate for this position will possess excellent customer service skills and serve as a technical resource to a large and growing personal lines underwriting/brokerage team. Successful applicants will work with the underwriting team to request and review underwriting information for processing quotes, reviewing eligibility of risks, handling approvals for endorsement changes and providing overall all customer service to our retail agents. This position will be heavy phone call volumes with the ability to navigate the files and provide a positive outcome for our customers. This position requires the individual to be available to handle phone calls in the range of 8am-5pm PST.

Responsibilities:

• Handle heavy call volume from retail agents and carriers ensuring highest level of customer service standards are met, bringing calls to a satisfactory resolution

• Preparation of quotes in carrier rating portals

• Process endorsements, bind orders and other documents according to established departmental procedures with accuracy, efficiency, and meeting compliance standards

• Other duties as assigned

Qualifications:

• High School graduate required; College courses preferred

• Previous work experience in the fields of insurance, customer service, banking or similar, with a successful track record

• Excellent written and verbal communication skills

• Ability to work well under pressure to meet tight deadlines in a fast-paced environment

• Strong organization skills, with a high level of detail orientation

• Proficiency in Microsoft Word and Excel and various rating portals

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $40,000-$45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

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Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.