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Hu Hotel
Memphis, TN | Full Time
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Memphis, TN | Full Time
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Zoetis
Memphis, TN | Full Time
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Executive Meeting Manager
Hu Hotel Memphis, TN
$90k-119k (estimate)
Full Time 6 Months Ago
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Hu Hotel is Hiring an Executive Meeting Manager Near Memphis, TN

EXECUTIVE MEETING MANAGER
Reports to the Director of Sales, position is exempt
WHO WE ARE
Hotels done differently. It’s not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. 
Located in the heart of Memphis’ historic downtown, the 110-room hotel was built in 1905 as the Tennessee Trust Bank building. The building’s long history includes time as an office building, the cosmopolitan Madison Hotel, and its newest iteration, Hu. Hotel. The recent revitalization of Memphis, combined with the city’s gritty soul, has made The Bluff City a popular travel destination. Hu. Hotel channels the spirit of the man who inspired its name. Equal parts magnate, women’s health advocate, and ascetic who helped introduce yoga to the West, Hugh “Hu.” Lawson White Brinkley was a man as ambitious and visionary as the delta in which our city resides.
The Hu hotel is managed by Aparium Hotel Group which was founded in 2011, driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing disparate forces together in bustling, smaller markets.
THE ROLE
This role requires the tenacity to create memorable experiences and unique events within our event spaces. If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. This position will oversee all aspects of the details surrounding the group and/or events for corporate and/or association segments. A creative mind must accompany this position to work alongside our operations team to find ways to customize each event with set-up, food and/or beverage, etc. to provide the best-in-class experience for our clients. 
WHAT YOU WILL DO
  • Uphold and role model the company’s principles of People, Place and Character; and ensure modeling the way of our values that drive collaboration, intuition and translocal hospitality
  • Receive and respond to all customer inquiries within four business hours. Negotiate and capture all profitable Rooms & Catering business in accordance with the hotels selling guidelines
  • Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered in a timely, accurate and consistent manner, document and report all sales activities as required
  • Responsible for securing new sales and catering accounts, developing maintaining existing accounts, and implementing effective sales strategies. Develop and maintain relationships with key clients to secure group and event business
  • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills
  • Prepare and send requested collateral materials (i.e. catering menus, brochures, meeting room layout and seating capacity diagrams, area maps and brochures) to designated clients or guests 
  • Conduct successful site tours, pre-con meetings, client presentations when required
  • Demonstrate excellent creative skills to provide innovative set-ups, menus, and functions for groups
  • Coordinate all details pertaining to "Rooming Lists" to include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
  • Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
  • Coordinate all details to appear on each "Banquet Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details
  • Distribute final Rooming Lists, Group Resumes, and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division
  • Provide overall direction, coordination, and ongoing evaluation of operations
  • Offer clients Audio/Visual equipment and services for operating Audio/Visual
  • Maintain an active list of top accounts to ensure continuous relationship building activities.
  • Review function book to maximize client flow and revenue optimization
  • Work to upsell events to achieve higher B&C revenues, AV, and additional needs for client
  • Close out file by checking billing and working with accounting on any adjustments post-meeting
  • Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
  • Perform other services and duties as requested by the Director of Sales. May be called on to host functions and participate in, or conduct sales blitzes, travel, and work extended hours to achieve departmental goals
  • Understand the importance of effective methods to ensure exceeding meeting planner satisfaction
  • Meet tight deadlines while working in a very fast-paced environment and under considerable stress.
  • Work with outside vendors to ensure client satisfaction for all events/groups
  • Comply with attendance rules and be available to work on a regular basis
  • Take on additional tasks and responsibilities as requested by the Director of Sales and/or hotel General Manager in support of a successful operation 
  • Coordinate details related to meeting room set-up specifications, banquet food and beverage items, audio/visual equipment and billing details
HOW YOU LEAD
  • Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and clients
  • Demonstrate business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of Sales goals and budgets
  • Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
  • Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; knows how to keep a secret by understanding the difference between transparency and confidentiality
WHAT YOU WILL NEED
  • Minimum of (2) two years of hospitality sales experience, with a mix of Group Sales and Banquets & Catering experiences
  • Experience with Delphi FDC system knowledge, preferred but not required
  • Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc. 
  • Flexible in being present during events that occur in the evening or during weekends
  • Adaptable interpersonal skills to communication with ability to demonstrate forming local connections, developing business and achieving sales goals. 
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Ability to work in a dog-friendly work environment
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.

Job Summary

JOB TYPE

Full Time

SALARY

$90k-119k (estimate)

POST DATE

11/03/2023

EXPIRATION DATE

06/06/2024

WEBSITE

huhotelmemphis.com

HEADQUARTERS

Memphis, NY

SIZE

<25

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