You haven't searched anything yet.
Job Location ACS - Bel Air - Los Angeles, CA * Respond to all incoming phone calls and answer questions
* Work with distressed clients calmly and professionally, working quickly and accurately
* Verify and respond to calls to dispatch or emergency signals to police/fire agencies
* Identify the different types of signals and follow the SOPSs for each signal
* Notify customers and authorities when an alarm signal is received
* Notify customers of non-emergency signals
* Notify responders on emergency signals after dispatch
* Process basic data changes to customer accounts
* Troubleshoot systems problems with customers to restore operation to the customers satisfaction
* Attend employee meetings and training sessions
* Follow all department and company policies
* Monitor accounts for all open/close signals and calls if not armed/disarmed at specified times
* Understand VIP accounts
* Maintain confidential information related to customers
* Work collaboratively as a team with co-workers and management and follow managements direction
* Excellent phone etiquette and customer service skills
* Proficiency with computers, phones, fax machines, office equipment, and the internet
* Proficiency with the Microsoft Suite
* Typing 40 wpm
* Ability to meet all quality and productivity standards
* Strong problem solving and decision-making skills
* Ability to work in a highly organized manner and be detail-oriented.
* Must be proficient in reading and writing in English.
* Must be able to adapt to a dynamic work environment with competing demands and have the ability to approach issues to identify resolutions that best fit the situation.
* Must be able to arrive at work in a punctual manner and work assigned shifts. Must be able to work weekends, holidays, various shifts, and overtime.
* Competitive Pay
* Medical, Dental, Vision coverage with significant company contributions
* Company 401k Plan
* Company-paid long and short-term disability and Life Insurance Plan, Life, and Disability
* Company Paid Time Off
* Company Paid Holidays
* Voluntary Accident, Hospital, and Critical Illness Plans
* Employee Assistance Program
* Employee Wellness Program
* Advancement Opportunities
* Learning and Development Opportunities
* In-Office Food and Beverage Options
* Discounted Employee Pricing on ACS Products and Services
* 6 months to 1-year of clerical experience working with customers on the phone.
* High school diploma or General Education Degree (GED)
Full Time
$42k-54k (estimate)
05/01/2024
05/14/2024
acssecurity.com
LOS ANGELES, CA
50 - 100
2000
Private
$10M - $50M
Specialty Trade in Construction
ACS Security is a security company that provides alarm monitoring, home automation and patrol services for residential and commercial sectors.