Job Location ACS - Bel Air - Los Angeles, CA * Respond to all incoming phone calls and answer questions

* Work with distressed clients calmly and professionally, working quickly and accurately

* Verify and respond to calls to dispatch or emergency signals to police/fire agencies

* Identify the different types of signals and follow the SOPSs for each signal

* Notify customers and authorities when an alarm signal is received

* Notify customers of non-emergency signals

* Notify responders on emergency signals after dispatch

* Process basic data changes to customer accounts

* Troubleshoot systems problems with customers to restore operation to the customers satisfaction

* Attend employee meetings and training sessions

* Follow all department and company policies

* Monitor accounts for all open/close signals and calls if not armed/disarmed at specified times

* Understand VIP accounts

* Maintain confidential information related to customers

* Work collaboratively as a team with co-workers and management and follow managements direction

* Excellent phone etiquette and customer service skills

* Proficiency with computers, phones, fax machines, office equipment, and the internet

* Proficiency with the Microsoft Suite

* Typing 40 wpm

* Ability to meet all quality and productivity standards

* Strong problem solving and decision-making skills

* Ability to work in a highly organized manner and be detail-oriented.

* Must be proficient in reading and writing in English.

* Must be able to adapt to a dynamic work environment with competing demands and have the ability to approach issues to identify resolutions that best fit the situation.

* Must be able to arrive at work in a punctual manner and work assigned shifts. Must be able to work weekends, holidays, various shifts, and overtime.

* Competitive Pay

* Medical, Dental, Vision coverage with significant company contributions

* Company 401k Plan

* Company-paid long and short-term disability and Life Insurance Plan, Life, and Disability

* Company Paid Time Off

* Company Paid Holidays

* Voluntary Accident, Hospital, and Critical Illness Plans

* Employee Assistance Program

* Employee Wellness Program

* Advancement Opportunities

* Learning and Development Opportunities

* In-Office Food and Beverage Options

* Discounted Employee Pricing on ACS Products and Services

* 6 months to 1-year of clerical experience working with customers on the phone.

* High school diploma or General Education Degree (GED)