At Houston Methodist, the Human Resources (HR) Analyst position is responsible for supporting HR management and their customers to simple-to-moderately complex work process and flow, and to improve processes by validating and managing the real needs of customers, team members, and management. This position will serve as a super-user point-of-contact for assigned functional area, generating analytical reports, presenting recommendations to management on the analysis of data and assisting subject matter experts with ensuring data integrity, testing of system changes as directed, and analyzing data flows for process improvement opportunities. The position will work with vendors, HR teams and other end users in meeting their data system needs by providing end-user training and application support in various HR applications and program functions. The HR Analyst position communicates various activities to interested parties or team members, monitoring task assignments and completion dates to ensure that schedules and deliverables are met and assists management with various operations duties as needed.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Utilizes interpersonal skills when working with various customers and peers to accomplish goals. Develops ongoing relationships and interactions with internal stakeholders and applicants; utilizes an in-depth understanding of client need to manage expectations; responds quickly to client needs and concerns.

• Partners with HR management and their customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities. Serves as a super-user point-of-contact and vendor liaison for department, as appropriate.

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Provides support for HR data and end-user needs including, but not limited to, researching and resolving system end-user functional problems, unexpected results or process flaws, and access to vendor systems. Develops and maintains project documentation which is clear, concise, and unambiguous.

• Generates reports and queries utilizing appropriate reporting tools. Assists in development of standard reports for ongoing customer needs.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Analyzes data from multiple databases in support of department needs. Helps maintain data integrity in systems by running queries and analyzing data. Maintains compliance documents and generate monthly, quarterly and annual reporting for management.

• Identifies and facilitates resolution of issues that arise during a project. Compares data from different sources to draw conclusions. Assists with tasks identified by management to support system maintenance efforts, as appropriate.

• Manages simple-to moderately-complex project/process improvement under the supervision of management.

FINANCE ESSENTIAL FUNCTIONS

• Understands and uses qualitative and quantitative measurement and data collection design principles to assist with organizational human capital needs, FTE management (cost control, position management).

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Provides recommendations for process/customer service improvements, innovative solutions, or major variations from established policy.

• Maintains awareness of current trends on job-specific knowledge by attending training courses and professional organizational meetings and reading job-related professional journals/publications.

• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of degree

WORK EXPERIENCE

• Three years project management, information technology, business intelligence, decision science or related experience

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• PHR - Professional in Human Resources or
• SPHR - Senior Professional in Human Resources or
• PMP - Certified Project Management Professional (PMI) or
• CAPM - Certified Associate In Project Mgmt

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong understanding of HR processes and data

• Proficient at standard Microsoft products such as Word, Excel, PowerPoint, Outlook, etc.

• Ability to work with a vast array of information gathered during elicitation and analysis and to cope with rapidly changing information and priorities

• Effective organizational and interpersonal skills including written and verbal communication skills

• Ability to help negotiate priorities and to resolve conflicts among customers and management

• Strong teamwork skills at all levels

• Ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure their timely and accurate completion

• Ability to work independently and take initiative in areas of responsibility

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.