9 Customer Care Representative (HVAC / Plumbing Company) Jobs in New Cumberland, PA
HR Resolutions is Hiring a Customer Care Representative (HVAC / Plumbing Company) Near New Cumberland, PA
- Above and beyond
- Choose your attitude
- Open communication
- Intentionally build connection
- Own it
- Improve and grow/always pursue better
- I show gratitude…practice generosity…and apply grace!
New Customers/New Customer Predictive Maintenance Agreements
- Make contact with new customer according to CSE Procedures and gather all critical information set them up appropriately in the CSE operating system
- Identify and perform special requirements for the Customer – Invoicing, access issues, hours of operation, etc.
- Review monthly renewals and take note of any special requirements/changes shown in file
- Manage renewals that are not auto-renewed
- Consistent follow-up to ensure all renewals are processed
- Manage the quoting process from sending new/updated quotes to customers outlining all benefits of the repairs/replacements needed and following up when needed
- Forward to the appropriate CSE personnel for processing
- Send quotation declines to the appropriate CSE personnel for processing
- Assist with the scheduling needs of the Customer with the appropriate CSE personnel
- Enter Customer service call WOs according to CSE procedures
- Determine urgency and coordinate with Dispatching and Service Coordinator
- Discuss any open quotes or aging A/R invoices during call with Customer if appropriate
- Create CSE Vendor PO#s
- Create and manage Customer Purchase Orders (PO#s) (PMs, individual WO#, Quotes, yearly repairs…)
- Maintain direct contact with the Customers for all concerns brought to the company’s attention
- Review Customer concerns weekly with the Service Manager and have suggested corrective action to improve overall Customer satisfaction
- Inform the appropriate CSE personnel of any Customer changes and ensure the records are changed
- Schedule and make onsite visits to Customers during the year to maintain a positive relationship with CSE
- Make Customer satisfaction phone calls as needed
- Conduct a Customer satisfaction survey and recommend improvements as needed
- Performs any and all other office functions as assigned.
- Previous “service industry” experience highly preferred
- HVAC experience preferred but not required
- Strong ability to prioritize and multi-task – no day will be the same!
- Ability to work independently and within a team
- High proficiency with computers, including Microsoft Suite
- Willingness to go the extra mile for our customers (internal & external).
- High level of communication skills both oral and written. (phone calls and email!)
- Excellent attention to detail and a high level of accuracy
- Ability to make decisions when needed.
Job Summary
Full Time
Business Services
$39k-49k (estimate)
05/02/2024
07/28/2024
hrresolutions.com
Harrisburg, PA
<25
Business Services
Related Companies
The job skills required for Customer Care Representative (HVAC / Plumbing Company) include Customer Service, Communication Skills, Scheduling, Customer Care, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative (HVAC / Plumbing Company). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative (HVAC / Plumbing Company). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative (HVAC / Plumbing Company) positions, which can be used as a reference in future career path planning. As a Customer Care Representative (HVAC / Plumbing Company), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative (HVAC / Plumbing Company). You can explore the career advancement for a Customer Care Representative (HVAC / Plumbing Company) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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