Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, ensuring their satisfaction
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records of payments
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Provide information about hotel facilities, services, and local attractions

Skills:
- Strong hospitality skills with a genuine desire to provide excellent customer service
- Multilingual abilities are a plus, as it allows for effective communication with diverse guests
- Proficient in using phone systems and other office equipment
- Excellent interpersonal and communication skills to interact with guests and team members
- Ability to handle difficult situations with patience, tact, and professionalism
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently
- Knowledge of hotel management software is an advantage
- Familiarity with guest relations practices to ensure a positive guest experience

This position offers the opportunity to work in a dynamic hospitality environment where you can utilize your customer service skills. Join our team and contribute to creating memorable experiences for our guests.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Part-time

Expected hours: No more than 35 per week

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person