Houston's is looking for a full-time Inside Sales Representative to work in our corporate office in Wilsonville Oregon. At Houston's we value a good work-life balance. We want our employees to enjoy coming to work every day!

Houston's is a premier sourcing solution for the foodservice industry, specializing in the redistribution of specialty food and beverages, small wares and equipment. With our corporate office in Wilsonville, Oregon, warehouses in Wilsonville, Oregon and Kansas City, Missouri, and merchandisers strategically located across the country, Houston's is here to meet our customers' needs.

Since 1933 we have prided ourselves in providing our customers with exceptional service and delivery of products through the experience, knowledge, passion, and energy of our employees. We have a passion for the foodservice industry and believe our customers' success is our success, and it shows.

At Houston's...we are people, not just products.

Our team is a group of people with different backgrounds, abilities, talents, and experiences with a shared sense of purpose.

Position Purpose:

The Inside Sales Rep will act as a liaison between Houston's and customers, provide product and services information, answer questions, and work to identify and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Functions or Duties:

• Interact with customers by phone and email in order to answer questions about products, pricing, inventory availability, applicable shipping, delivery terms and more
• Provide clear explanations when communicating with internal and external individuals
• Enter customer orders in a timely manner to ensure the earliest possible delivery date and consistently provide follow up to make sure the customer is immediately alerted to changes impacting delivery schedules

• Resolve product or service problems by utilizing a full circle approach to customer service - clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and following up to ensure resolution

• Grow sustainable relationships and trust with customer accounts through open and interactive communication
• Recommend products based on customers' needs and interests; promote awareness of new vendor lines, products, current campaigns or other relevant topics
• Provide quotes for customers by working with internal and external resources
• Manage multiple duties simultaneously while providing exceptional customer service
• Utilize CRM (Customer Relationship Management) tool to keep record of customer interactions and delivery changes, as well as actions taken
• Partner with cross functional department members to gather information and ensure its accuracy
• Model Houston's core values of creating connections, operating with integrity, being the change and identifying challenges as opportunities for growth while performing all job duties
• Other duties as assigned.

Minimum Qualifications:

• Ability to prioritize own workload and support the team to meet deadlines
• Excellent verbal and written communication skills required to effectively communicate with customers and employees using multiple mediums
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers and de-escalate difficult conversations
• Strong mathematical skills
• Work with minimal supervision and effectively prioritize and complete work to meet deadlines
• Strong problem solving skills
• Familiarity using a CRM software program (such as Salesforce.com) desirable
• Experience with Microsoft Excel, Word, and Outlook
• Attention to detail / high level of accuracy
• High proficiency and accuracy in 10-key

Education and Experience:

• • High School Diploma required
  • Three years background in Customer Service, Inside Sales, or equivalent experience, required
  • Experience in Foodservice Industry preferred
  • Experience with Salesforce and AutoQuotes preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role (80-90%). This position is frequently required to sit; look at a computer screen; use hands and fingers. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Travel:

0%

This position reports to: Administrative Manager

This position directly supervises: None

AAP/EEO Statement:

Houston's Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Houston's Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Houston's Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.