What does a Wilsonville Subaru Customer Care Representative do?

TAKE CARE OF GUESTS’ ONLINE AND PHONE REQUESTS

Customer Care Representatives are the key component in our One Person, One Price, No Bull business philosophy and sales process. These highly-trained professionals are responsible for providing exceptional customer service to all of our prospective new and used vehicle buyers. They generate quality appointments for our sales team by managing internet leads, online chats, and phone calls. They ensure guests receive timely, proactive responses, and we answer their questions and invite them to visit us.

INTRODUCE GUESTS TO “NO BULL”

As a Wilsonville Subaru Customer Care Center Representative, you’ll communicate with our guests through email, phone, chat, and text. Introduce them to our No Bull sales process and get to know their wants and needs so you can provide the best online shopping experience.

BE A PRODUCT EXPERT

In addition, Customer Care Representatives help guests with research so they have all the information they need to make the best, informed decision. So you’ll become a product expert, learning everything you possibly can about every vehicle in the Subaru lineup PLUS the variety of cars, trucks, SUVs, and minivans in the used car inventory.

SET QUALITY APPOINTMENTS

In short, our Customer Care Representatives strive to know everything about their job, their guests, and their products to truly take care of each guest through tailored, personalized engagement with the final goal of setting quality appointments for guests to visit us.

What makes a great Customer Care Representative?

Relying on our over 10 years of experience perfecting the No Bull sales processes at our sister store, Wilsonville Toyota, we’ve learned that the best Customer Care Representatives have nearly as varied a background as our guests do: sales, hospitality, call centers, retail, just to name a few.

What our most successful Customer Care Representatives have in common is a confident and professional phone manner, drive to achieve goals, high motivation to succeed, proficiency in computer programs, and excellent organization and follow-up skills. Some have worked in the car industry before, but many have not. Most have had some success in sales or customer service in their past. Most of all though, the more you love talking with guests, the better you’ll be at this job.

How much do Customer Care Representatives make?

Wilsonville Subaru Customer Care Representatives get a great pay plan and bonus structure–with weekly paychecks–in addition to a top-notch benefits plan that includes affordable health insurance (medical, dental, and vision), paid time off, and retirement savings. Our top performers will earn upward of $30 per hour, including bonuses and commission.