239 Sr Technical Analyst Jobs in Houston, TX
Houston Methodist is Hiring a Sr Technical Analyst Near Houston, TX
At Houston Methodist, the Senior Technical Analyst position is responsible for the continuity of IT services for end users through the timely response and resolution of routine and complex requests and concerns. Assignments for this position include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. The Senior Technical Analyst position responds to requests for installation, configuration and set up of new and replacement PCs and workstations. This position provides planning, technical leadership and project coordination to implement computer software, hardware and networks products, resolving technical problems.
- Consults with staff, end users and management to establish requirements. Independently analyzes software and hardware needs, recommending changes and upgrades as needed.
- Maintains positive working relationships with IT stakeholders and customers. Actively participates in meetings and provides meaningful contributions to drive decision making and next steps.
- Acts a resource in providing information to others in resolving IT issues.
- Responds to routine and complex end user requests for configuration, set up and replacement PCs and work stations utilizing excellent customer service as defined by department standards.
- Partners with appropriate IT teams to resolve end user issues as reported. Escalates as appropriate.
- Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.
- Refer major hardware or software problems or defective products to IT Management.
- Assists in managing project plans within technical scope of project. Serves as a resource and mentor to more junior staff.
- Documents, tracks and follows up on inquiries, incidents, problems and assigned service requests. Maintains records of daily data communication, transactions, problems and remedial actions taken according to department policy.
- Proactively researches potential solutions to complex incidents to provide technical assistance. Makes recommendations to improve efficiencies
- Enforces and promotes IT Security Policy through appropriate device installations and communication with end users.
- Consistently tests computer configurations to meet the customer's requirements and needs.
- Role models effective time management and efficient utilization of department resources. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient, timely and appropriate issue resolution.
- Contributes to optimizing workflow by identifying gaps and opportunities.
- Proactively manages own professional development including the increase of knowledge across IT functions and seeks opportunities to strengthen IT skill sets. Completes My Development Plan (MDP).
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
- Bachelors or Technical degree preferred
- Five years experience in IT Field Operations or a combination of IT Field Operations and Help Desk
- Healthcare experience
Job Summary
Full Time
Ambulatory Healthcare Services
$100k-126k (estimate)
03/24/2024
06/24/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
Related Companies
The job skills required for Sr Technical Analyst include Leadership, Technical Support, Time Management, Customer Service, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr Technical Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr Technical Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr Technical Analyst positions, which can be used as a reference in future career path planning. As a Sr Technical Analyst, it can be promoted into senior positions as a Technical Solution Consultant IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr Technical Analyst. You can explore the career advancement for a Sr Technical Analyst below and select your interested title to get hiring information.
