PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another achieve optimal department results.

• Contributes to patient, employee, and physician satisfaction. Proactively presents solutions to resolve access to care issues when possible.

SERVICE ESSENTIAL FUNCTIONS

• Applies patience and diplomacy to sensitive situations, such as conflict regarding financial responsibility.

• Confirms registration and insurance data and obtains missing information with the patient or patient guardian/representative. Ensures all Centers for Medicare & Medicaid Services (CMS) regulatory items are completed properly, including Medicare Secondary Payer Questionnaire (MSPQ).

• Responds promptly to requests by staff, patients, and physicians.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Follows department telephone scripting guidelines when interacting with patients to maintain a high quality of service.

• Performs and appropriately documents the required number of attempts, according to policy, to contact the patient prior to the date of service to complete pre-registration tasks and collect patient liabilities.

• Ensures documentation standards are followed and account notations are made in the appropriate system(s) timely and accurately.

• Completes high-quality work while adhering to productivity standards.

• Uses safety protocols to properly identify each patient and ensures correct patient identifiers are properly noted in the account and all printed material for their visit.

FINANCE ESSENTIAL FUNCTIONS

• Collects patient payments and negotiates as needed to meet minimally acceptable patient financial responsibility. If applicable, extends payment plans after receipt of the minimum required payment.

• Ensures protection of personal information. Adheres to all Payment Card Industry (PCI) compliance regulations.

• Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Displays initiative to improve job functions. Demonstrates adaptability and flexibility during changing demands. Offers suggestions to streamline process for efficient patient flow.

• Participates in various department and/or entity/system-wide projects and activities. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• One year of healthcare experience in registering patients for medical services, contacting insurance providers or verifying insurance

• Collection experience preferred