PEOPLE ESSENTIAL FUNCTIONS

• Coordinates patient flow, obtaining patient demographics as needed, preparing patient for provider/mid-level visit and provides back up to clinic staff.

• Organizes daily schedules and work activities; providing coverage to meet patient needs.

• Assists with triage, patient prescription, re-fills and referrals, and prescription education. Independently executes the duties and responsibilities of preceptor, serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues though processes in order to provide optimal patient care. Provides structured feedback with examples.

• Works with clinical management to assess and determine process protocols for clinic and conducts meeting with clinic staff and Practice Manager

SERVICE ESSENTIAL FUNCTIONS

• Demonstrates engagement in planning, organizing, and directing all aspects of clinic operations. Collaborate with leadership, other clinics, and Medical Assistants to develop new processes and/or procedures for continued patient care.

• Provides quality oversight for documentation of vital signs, chief complaint(s), preforms medication(s) review, and discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR) care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Interprets documents such as provider orders, safety rules, operating and maintenance instructions and procedure manuals. Follows-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart.

• Provides initial investigation and information for internal and external complaints to management.

• Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to include handling patient inquiries.

• Role models behaviors and skills, through peer-to-peer accountability, towards improving department score for patient satisfaction.

• Leads efforts, in collaboration with clinic management, to assure that Environment of Care rounds are performed monthly in the clinic setting

FINANCE ESSENTIAL FUNCTIONS

• Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long range planning of clinic needs.

• Arranges for pre-authorizations and pre-certifications of procedures as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Participates in curriculum development for Graduate Medical Assistant staff. Provides development and guidance for new clinical employees.

• Collaborates with clinic management on process improvement.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years as a Senior/Advanced Medical Assistant

• Two years demonstrated leadership experience (i.e., mentor, quality control, or clinical process improvement) preferably in health care required

• One year Training experience preferred