Resident Services Specialist - Permanent Supportive Housing

Housing Catalyst Career Opportunity

Full-time 32 hours a week. Available shifts are: Mondays 11 am - 7 pm, Wednesdays 6:30 am - 2:30 pm, Thursdays 11 am - 7 pm, Fridays 1 pm - 9 pm and Saturdays from 11 am - 7 pm.

WHY JOIN US AT HOUSING CATALYST?

Housing presents a complex challenge in any community. Homelessness may be faced by people from all walks of life. In order to address a complex issue which affects a diverse set of individuals, you need an equally diverse team with a range of specialties. At Housing Catalyst, we are proud to bring together the best from every field and work together to serve our city. Our organization boasts experts in areas such as social work, property management, finance & accounting, real estate development, public planning, and maintenance. Every member of our organization, with his or her unique talents and abilities, plays an essential role in accomplishing our goal. Our employees are as varied as the community members we serve, but we all have our core operating values in common: Teamwork, Compassion, Honesty, Accountability, and Fun! What brings us together every day is our mission: To create vibrant, sustainable communities throughout Fort Collins.

In order to serve our community well, we strive to recruit the best candidates in every field. After that, we make sure we treat them well: Housing Catalyst invests heavily in further training and development for each of its employees. We also have employer-sponsored programs to promote wellness, mindfulness, work-life balance, and healthy lifestyles. As an employer, Housing Catalyst offers excellent medical, dental, life insurance, and retirement benefits and generous paid time off. Our organization believes one of the best ways to serve our community well is to make sure our employees are healthy and happy, so they are freed up to focus back on our central mission.

Ideal Candidate

Housing Catalyst is looking for positive, reliable, dependable, and caring Resident Services Specialists to work with residents in a supportive housing environment. In this role, you will engage, redirect, or assist residents who are in need. If you have a desire and work experience with people experiencing homelessness, trauma, addiction, and substance recovery care populations, we would like to talk with you. This position reports to the Permanent Supportive Housing Supervisor.

Hiring rate is $23.56 an hour, including benefits. Salary range is $23.56-$24.26 an hour. The shifts for this position are: Wednesday - Saturday for a total of 32 hours per week.

All Resident Services Specialist are required to be available and attend weekly Team meetings on Fridays from 10:30 to 11:30am.

Employee Benefits

Housing Catalyst provides a competitive benefits package to its employees, including medical, dental, vision, short and long-term disability and life insurance, paid time off, and holidays. Download our Benefits Summary for more information: https://housingcatalyst.com/wp-content/uploads/2021/09/Benefits-Summary-Updated-12-30-2022.pdf.

Example of Duties:

The duties listed below represent the various types of work that may be performed. The omission of specific duties does not prevent the assignment of work appropriately related to this class.

• Promote a positive and safe resident environment, engage, redirect, or assist residents in need.
• Responsible for business support duties such as tracking and updating shift logs, reporting property maintenance problems, front desk coverage, and other back up tasks.
• Adhere to company policies, procedures, and standards, act with an appropriate sense of urgency and accountability, handle confidential information correctly, and maintain professional boundaries with those contacted during work.
• Plan and organize group activities and educational workshops such as building self-esteem, learning life skills, art, and cooking.
• Conduct new resident orientation for residents.
• Identify and address resident concerns by actively listening and problem-solving.
• Employ effective techniques and best practices working with people in a mental health crisis, trauma, alcohol/drug addiction, and emergencies to stabilize the situation.
• Monitor, document, and enforce resident and property policies and rules.
• Assist residents in completing forms, documents and using computer-based resources.
• Report any hazardous and emergencies immediately.
• Coordinating the entry of CaseBuddy notes.
• Coordinating the monthly newsletter and calendar.
• Participate in training and educational opportunities for ongoing professional development.
• Maintain regular and prompt attendance in the workplace.
• Might be reassigned in emergencies.
• Performs other duties as assigned.

Qualifications

Must be able to handle confidential and sensitive information appropriately.

Comply with policies and procedures.

Communicate clearly and effectively in day-to-day tasks.

Establish and maintain effective boundaries and working relationships with those contacted during work, including customers, co-workers, and the general public.

RESIDENCY REQUIREMENT

Our work at Housing Catalyst is all about community. Therefore, we consider it critical that our team members are part of the community we serve. For that reason, we require that the incumbent be a resident of Larimer or Weld County. In cases where candidates are not currently residing in this area, we accommodate up to a six month timeframe for relocation. Limited exceptions may be made under extenuating circumstances.

Equal Employment Opportunity

Housing Catalyst is an equal opportunity employer and maintains a drug-free workplace. To provide equal employment and advancement opportunities to every applicant and employee, Housing Catalyst bases employment decisions on merit, qualifications, experience, and abilities.