JOB SUMMARY: Assist Director of Group Sales and Marketing in all administrative functions

DUTIES & FUNCTIONS:

Essential:

Act as support to Director of Sales and Marketing/ Sales Managers/ Catering Managers/ Conference Services Managers

Job function includes administrative duties including but not limited to account management, maintaining files, prepare group billing/ deposits, and communication with other departments.

Prepare room blocks and group resumes, input rooming lists, sending proposals on need basis, confirmations, thank-you letters, etc.

Meet and greet group arrivals as needed.

Produce sales-related reports as needed.

Serve as liaison between customers and other hotel departments.

Perform other job-related duties as assigned.

Responsible for the administration of the Frequent Stay Program (when developed)

Assists on special projects as needed.

Must be flexible to work after hours and weekends occasionally.

Basics:

• Maintain integrity of cost controls and proper maintenance of assets
• Attend required meetings.
• Keep work areas clean and organized.
• Be extremely courteous to all customers and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Maintain hotel equipment in proper working conditions.
• Any other duties assigned by your immediate supervisor.

Physical Requirements:

• Sitting: Frequently. Standard office furniture
• Standing/Walking: Occasionally. To transfer documents, files, memos to other parts of the hotel
• Crouching: Occasionally. Place or retrieve items from floor or lower shelves.
• Stooping: Frequently. To place or retrieve files.
• Twisting: Frequently. Conversing with guests, working on computer
• Handling: Frequently. Typing, computer keyboard, papers, files, phone
• Grasping: Frequently. Opening doors and drawers.
• Pushing/Pulling: Occasionally. 20 lbs. – chairs, file drawers, filing systems.
• Lifting/Carrying: Occasionally. 10 lbs. – dockets, ledgers, binders, data, and small tools.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.

Source: Hospitality Online