Position: Front Office Manager

Purpose: The Front Office Manager ensures that all front office operations are executed in the interest of 100% guest satisfaction and exceptional financial returns.

Location: HOTEL MTK, Mt. Kisco, NY

Company Overview: Roedel Companies, LLC, headquartered in New Hampshire, is an integrated hotel company that manages, develops, and invests in hotels. We are a performance driven company that works through teams that develop and manage work processes to meet our objectives. We are committed to providing an exceptional employment, guest and investor experience through a company culture driven by team processes. We hire bright, energetic, passionate people dedicated to a common purpose, goals and working approach for which we hold ourselves mutually accountable.

Position Summary:

The Front Office Manager is responsible for all aspects of supervision of the Front Office and night audit staff. He/she is also responsible for all aspects of Front Office Operations including guest service, reservations, and night audit. The Front Office Manager manages room inventory, facilitates effective communication both intra and inter departmentally, ensures compliance with brand standards as they pertain to the front office, establishes, and ensures compliance with front office procedures. The Front Office Manager is responsible for upholding the company’s Core Values.

Working Relationship: We are a company that works by process management, taking a process from the beginning to the end and your position will connect to other team members of other processes listed here: Hotel and F&B Operations Management teams, Employee Development Director, and our Valued Guests

Reports to: General Manager

Expertise/Knowledge Required

• Must be able to perform each task and duty of subordinates.
• Capable of working in a fast-paced work environment and performing efficiently under stressful situations.
• Effective Communication and Listening skills.
• Ability to work with and develop employees and co-workers through team process.
• Availability to work varied shifts, according to the needs of the hotel. This includes weekends, evenings, overnights and holidays.
• 2-4 year degree in hospitality or business management, and/or: equivalent work experience
• Proper knowledge of front office and reservations operations
• Ability to read, analyze and interpret industry specific reports.
• Ability to develop written procedures in a manner easily understood by your team.
• Ability to effectively deliver all required information to superiors, coworkers and subordinates.
• Bi-Lingual not required, but encouraged.

We offer Competitive Pay, Bonus Program, 401K, Health, Life Insurance and Long Term Disability Insurance.

We are an EOO and a Drug FreeFront Office Manager

Duties:

- Oversee the daily operations of the front office department
- Manage and train front desk staff to ensure excellent customer service
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Maintain accurate records of room availability and guest accounts
- Coordinate with other departments to ensure smooth and efficient hotel operations
- Monitor and maintain the cleanliness and appearance of the front office area
- Implement and enforce hotel policies and procedures

Qualifications:

- Previous experience in hospitality management or hotel front office operations
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and ability to handle high call volumes
- Proficient in using phone systems and computer software related to hotel operations
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong communication and interpersonal skills
- Knowledge of night audit procedures is a plus
- Multilingual abilities are a plus

Join our team as a Front Office Manager and be part of a dynamic hospitality environment. We offer competitive compensation, opportunities for career advancement, and a supportive work culture. Apply now to take the next step in your hospitality career!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person