Description

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Regional Director of Security.
• Maintain high level of positive and professional approach with coworkers, and guests.
• Communicate regularly with leadership (Regional Director and General Manager) regarding security job assignments and required timeframe for proper workflow on property.
• Follow all safety, sanitation, and health regulations policies.
• Reduce the opportunity for the commission of crimes through the use of thorough, preventive patrol and high visibility of security throughout the premises on a timely schedule.
• Watch for unusual, illegal or dangerous activities occurring on the premises.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Address all complaints from guests / debriefs with team members in person whenever possible.
• Promote and preserve the peace on premises to assure a comfortable and non- threatening environment for guests and employees.
• Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention.
• Respond to emergencies as prescribed in Emergencies Service Procedures.
• Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
• Input all written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
• Help assure compliance with liquor laws.
• Assist in developing and presenting security related programs.
• Willingness to be cross trained to assist at any of our sister properties.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Requirements

• Strong knowledge of security software and MS Office preferred.
• Excellent verbal and written communication and ability to multitask.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for eight hours or more.
• Must be able to lift/push/reach for/carry 30 pounds frequently.
• Minimum of 2 year or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
• High school diploma or equivalent experience/training.
• CPR Certification & Driver’s License Required, Alcohol Servers License preferred.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.