Position Description

Title: IT Manager Reports to: Administrative Operations Director (AOD)

Primary Location: Main Office FSLA Class: Exempt

Supervises: Help Desk Support Specialist, Effective Date: 09/2023
Systems Specialist

Position Summary:
Under the direction of the AOD, responsible for management of IT staff, systems and infrastructure, and
the execution of HSM’s Information Technology department strategy including ongoing implementation,
development, and maintenance of Microsoft Azure cloud; security and compliance administration; various
business software and cloud solutions; training in the use of business hardware and software; maintaining
on-site and remote telephones, tablets, and computer systems. Serves as the primary liaison with all
vendors involved in IT technologies. Serves as HSM’s in-house expert on information security systems,
principles, and practices. Works with HSMs staff and vendors to assure that the company is well prepared
to manage, from a technology standpoint, an emergency or disaster.
Qualifications:
Education: Bachelors degree in IT, Computer Science or related field required.
Experience: Minimum of 6 years of experience working in IT operations. Previous supervisory experience
preferred. Experience overseeing IT projects required and broad knowledge of operating system
networks required. Ability to manage multiple priorities concurrently and demonstrated ability to
communicate technical matters effectively with people of varying skills and background. Systems
security, emergency preparedness and disaster recovery experience highly preferred. Experience with
Microsoft Azure infrastructure, and Office Online, highly preferred.
License/Certification: Valid driver’s license with an automobile that is insured in accordance with state
and/or agency requirements and is in good working order.

Essential Duties & Responsibilities:
1. Assists the AOD in analyzing business requirements for IT needs and systems, proactively assesses

new emerging technologies and makes recommendations. With oversite of AOD develops plans,
implements strategies. Maintains comprehensive information and communication systems that are
current and appropriate for agency needs including software, hardware, networks, security, and other
required systems.

2. In conjunction with AOD, provides planning, budgeting, leadership, and supervision to the IT
department; communicates current and projected needs, requirements, and options in the budgeting
process; recommends acquisitions and updates; monitors life cycles to assure sound systems and
good financial planning to support new purchases.

3. Supports effective use of Office 365 and related products and supports the breadth of other
technologies in use at HSM, including the Electronic Medical Record.

4. Manages HSM IT department employees to assure high quality customer service; promotes
continuous learning and development in areas key to HSM’s technology needs; coordinates with both
internal and external resources to arrange staff training and professional development.

5. Evaluates all expansion, modifications, and changes in existing information systems, infrastructure, or
interfaces; responsible for short- and long-term planning, project management, and implementation of
changes or new deployments; judges and communicates implications of change for the organization;
assures ongoing maximum availability and reliability of the technical networks.

6. Reviews, and makes suggestions for the disaster recovery plan.
7. Ensures the IT Help Desk program, including after-hours and on-call support, is fully staffed and

meets organizational needs; participates in Help Desk rotation as needed.

8. Promotes HSM excellence by establishing and achieving high quality internal and external customer
service standards; analyzing and resolving quality and customer service problems; identifying trends;
recommending system improvements.

9. Develops and maintains relationships with external IT vendors and service providers. Evaluates and
recommends vendor contracts for hardware, software, and technology related services as needed.

10. Actively identify issues and challenges faced by staff, then follow through with investigating and
developing solutions, refining, and finally implementing them.

11. Management and execution of HSM information and communication systems, including computer
network, licensing, end user tools, office and mobile telephone systems, staff education systems, and
various other building or physical security monitoring systems.

12. Develops and executes HSM wide information security monitoring methods, program policies, and
staff education to comply with organizational, HIPAA and other regulatory requirements and to assure
security of our systems.

a. Performs in-house assessment of information security systems and participates in third-
party assessments as needed.

b. Implements security related best practices.
c. Investigates, analyzes, and mitigates potential security concerns.

13. Assists in development and execution of HSM wide information systems disaster planning and
emergency preparedness plans, monitoring methods, program policies, and staff education to comply
with organizational, HIPAA and other regulatory requirements and to assure the company is
prepared, from a technology perspective, in the event of an emergency or disaster.

14. Works with AOD to develop IT policies and procedures and supports AOD with IT department
planning and budgeting.

15. Monitor invoices and costs associated with services provided by IT vendors.
16. Contributes to team effort by accomplishing related results as needed.
17. Performs other duties as assigned.
Other Job Functions:
The following is a list of responsibilities of this position. It is not intended to cover other related duties that
this position may be required to perform from time to time.
1. Protect the patients’ right to privacy and the confidentiality of patient and business records and

information.
2. Work in an organized, effective, and cooperative manner.
3. Support good office relations with all internal and external customers by interacting in a kind,

respectful, and professional manner.
4. Compose routine correspondence for the clinical teams and the agency as required.
5. Attend/participate in meetings, in-services and workshops as required.
6. Portray a positive attitude towards the agency by supporting its mission, values, policies, and

procedures.
7. Act as a cooperative Team Member.
8. Provide for a safe environment for patients, visitors, and employees. Use acceptable safety practices

and reports unsafe conditions.
9. Accept accountability for adherence to all agency, state and federal policies and procedures, laws

and regulations that are relevant to job responsibilities.
10. Maintain professional boundaries.
11. Keep supervisor informed of real or potential problems and make reasonable suggestions for

solutions.
12. Perform other duties as assigned to support the efficient workflow of the agency.
13. Demonstrate a caring and sensitive attitude towards customers and co-workers.
14. Carry out duties and responsibilities of position in a manner that exemplifies excellent customer

service.
15. Acts in a manner consistent with the Code of Conduct outlined in the Agency’s Corporate Compliance

Program.
Required Skills, Abilities and Knowledge:
1. Ability to stay calm and effective during times of stress, such as when interacting with confused or

distressed customers, during emergency situations, during busy times, etc.
2. Ability to communicate well, in verbal and written format, with a variety of people.

3. Ability to maintain absolute confidentiality about business and patient information.
4. Ability to assume responsibilities and work independently on a variety of projects and to make

decisions within the scope of the project.
5. Ability to respond well to supervision and to work independently.
6. Ability to organize and prioritize workload to meet deadlines; energetic and flexible.
7. Ability to work with attention to detail.
8. Ability to identify real or potential problems; work independently and seek input from others as

needed to solve such problems.
9. Desire to learn new things.

10. Desire to support the communication needs of staff in the delivery of hospice care.
Physical Requirements:
The physical requirements described are representative of those that must be met to successfully perform
the essential responsibilities of this position. Reasonable accommodations may be made.

Occasional Frequent Continuous
(25%) (50%) (75%)

Lift or transfer

Up to 10 lbs. X

11-20 lbs. X

21-35 lbs. X

Carry X

Push or pull X

Climb X

Reach X

Stoop or bend X

Crouch X

Kneel X

Handle or feel X

Talk X

Hear X

See X

Speak X

Sit, walk, stand X

Distinguish smell/temperature X

Exposure to blood borne pathogens and infectious disease X

Exposure to hazardous materials X

Repetitive Motion X

Visual Requirements:
1. Requires ability to work with office and/or medical equipment at or within arm’s reach and overhead

and sufficient maneuverability to access user areas.
2. Must have visual acuity to read and prepare reports and operate computers and phones.
Mental Requirements:
Requires the ability to plan and perform a wide variety of duties requiring extensive knowledge of policies
and procedures. Requires considerable judgment to work independently toward general results, devising
methods, modifying, or adapting standard procedures to meet different conditions, and making decisions
based on precedent and policy.
This job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee or for this job. Duties, responsibilities,
and activities may change at any time with or without notice.