POSITION SUMMARY

Provides non-technical administrative support to the Inside Sales Department. Duties include general clerical and replies to customers' non-technical inquiries via e-mail or fax.

RESPONSIBILITIES

General support of the inside sales team including:

• Administrative support to Inside Sales Manager and ISRs
• Print customers' purchase orders from Inside Sales web mailbox
• Respond to customers' inquiries such as tracking number, sales order acknowledgement, certificates, updated ship date
• Obtain missing shipping documents from production
• File sales orders
• Retrieve documentation from the files per ISRs' request
• Prepare reports for customers such as open sales order report
• Data entry
• Managing customers' portals- printing POs, entering ASNs, Invoices, etc.
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent.
• Excellent interpersonal skills.
• Good communication skills both oral and written, proper spelling and grammar
• Basic computer skills- familiar with Outlook, Word, Excel, Power Point
• Mathematical aptitude.
• Minimum of 3 years experience with administrative work.
• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Attention to detail; ability to perform duties demonstrating a mature attitude with minimal supervision and with high level of accuracy.
• Interpersonal and diplomacy skills. Ability to communicate with staff at all levels.
• Must have excellent phone etiquette
• Ability to work with limited supervision and remain productive.
• Conscientious, self motivated and possess a mature level of professionalism.
• Is proactive, grasps concepts quickly and easily and is a solid team player.

COMPETENCIES

• Communication
• Self-Management
• Planning and Organizing
• Continuous Learning
• Customer Focus
• Interpersonal Skills
• Customer Focus Internal and External
• Team Effectiveness
• Adaptability/Flexibility
• Values, Trust and Integrity

PHYSICAL REQUIREMENTS

Position requires manual dexterity for operating standard office equipment. Must be able to operate video display terminal equipment and sit for long periods of time. The employee is frequently required to stand, walk and reach with hands and arms. Good hearing is necessary to receive detailed information through oral communication. Visual acuity is needed to verify accuracy of written materials. Must have ability to work successfully under stressful conditions, and must be capable of adapting to varying workloads and work assignments on a regular basis.

Daily Workload:

Sent e-mails with information to customers I 40 e-mails on average ......... 3 hours- 3 1/2 hour

(includes gathering information, communicating internally)

Printing orders from web mailbox ................................................ 1/2 hour

Forwarding McMaster-Carr POs from web mailbox to ISRs .................. 1/2 hour

Filing ................................................................................... 1/2 hour- 1 hour

Grainger- matching paperwork after shipping ................................... 1/2 hour- 1 hour

Pulling paperwork from files .......................... . ... . ........................ 1/2 hour- 1 hour

Checking POs in web mailbox against M2M ... ................................. . 1/2 hour

TOTAL ................................................................................. 6 hours - 8 hours