1 Office Manger/ Referral Specialist Job in Hazard, KY

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Office Manger/ Referral Specialist

Hope Hill Youth Services

Hazard, KY | Full Time

$43k-57k (estimate)

8 Months Ago

Office Manger/ Referral Specialist

$43k-57k (estimate)

Full Time 8 Months Ago

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Hope Hill Youth Services is Hiring an Office Manger/ Referral Specialist Near Hazard, KY

Referral Specialist/ Office Manager- HHYS

Job Description- NON- Exempt- Full Time

Hope Hill Youth Services strengthens and equips families to be the answer for vulnerable children, both in local communities and throughout the state of Kentucky. We do this by protecting children, empowering youth, and strengthening families through quality social services. Thousands of children are in need of the support and safety that comes from being part of a family. Hope Hill is on the front line of providing solutions.

ESSENTIAL JOB RESPONSIBILITIES:

Answering office phone and directed them
Receive and process incoming referrals for TFC and IL programs
Utilize OneCall for initial communication with potential families
Maintain information stored in OneCall
Call families who have opted out of OneCall
Contact potential families to facilitate placement
Maintain ongoing contact with placement referral sources
Maintain database by entering all referrals and enrolling clients at the of intake
Update home capacity form
Update detailed home listing
Quality Assurance- Surveys for foster parents
Serves as the initial telephone contact for DCBS referrals
Generates applicable intake reports
Refer consumers to other community resources as needed
Attend and participate in meetings, committees and trainings as assigned
Provide census data
Other duties as needed

Qualifications:

A person employed as Referral Specialist shall possess the following qualifications:

Must have excellent written and oral communication skills, sound judgment, therapeutic skills and the ability to accurately document events, provide detailed records for consumers and work with a multi-disciplinary team.
Ability to maintain positive professional working relationships and to work effectively within a team environment.
Organized, efficient, and able to manage multiple task simultaneously with attention to detail and accuracy.
Proficient with Microsoft applications and possess the ability to learn other software applications.
Knowledge and understanding all agency protocol, policy, procedure, plans programs requirements.

Supervisor: