Offering panoramic views of the Boston Harbor and skyline, Hook Line will be a seafood centric, champagne drenched gathering place in the Seaport.

Hook Line is high octane and high energy, with an all-day marketplace, expansive restaurant and menu driven by fresh catch, vendor partnerships and high-end whimsy reflected through food.

General Purpose :

The Busser is an integral part of the service team and performs a number of responsibilities that directly impact guests’ dining experience.

They provide a memorable dining experience to guests while conforming to the restaurant’s standards of excellence for quality, professionalism and hospitality.

The position clears tables and resets them neatly, rapidly and completely according to specification. The busser assists with the serving of food, set-up and clearing of china, glass, and silver from service as well as attend to guest needs and requests in a prompt and courteous fashion.

Core Busser Responsibilities :

• Stock and maintain correct levels of glassware and silver for service ensuring that all are polished and in good condition.
• Greet guests in a professional manner, serve beverage and food items while explaining the contents, and anticipate and service the guest’s needs before requests are necessary.
• Preparation of dining room and patio service stations.
• Assistance with guest service including safely delivering food from the kitchen to the guests, as well as removal of items from the guest’s table.
• Breakdown, clean and set-up of tables, service stations, and food stations.
• Demonstrate positivity, enthusiasm, and energy for hospitality, through time with guests and staff
• Seek meaningful connections with guests to ensure repeat business
• Complete all assigned opening and closing sidework and re-stocking as needed
• Understand and best represent the Hook Line concept and brand, including culinary, beverage, and hospitality

Job Requirements :

• Highly organized with strong attention to detail
• High integrity and professionalism
• A willingness to learn, accept feedback, and continuously improve
• A positive, joyful, upbeat, and energetic attitude demonstrating Hook Line Hospitality

Physical Requirements :

• Ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift, and carry up to 50 pounds

Schedule : Full Time or Part Time, varying schedule, across Hook Line’s business hours

Management Structure : Reports to Service Manager, General Manager, and all Hook Line Managers

Hook Line is an equal opportunity employer. All employment decisions are made without regard to race, color, age, sex, religion, gender, transgender status, gender identity or expression, national origin, disability, genetic information, or other protected characteristic as outlined by federal, state, or local laws.

Last updated : 2024-05-09