Hoodsly.com is an e-commerce brand seeking an experienced customer service representative to handle inbound phone calls, assist customers in their selection of products, maintain prompt and thorough customer experience to assist in the sales process, and elevate appropriate items to management.

Because of our growth, the individual will need to be comfortable handling multiple tasks at one time and gain a complete understanding of the different types of customers we work with. We have business to business as well as business to consumer relationships that we manage day to day. The current team consists of several customer service, sales reps in the field, office staff, marketing team and accounting. The ideal candidate will have sales experience, customer service experience, and enjoy a fast pace, fun environment.

You will be responsible for web chats, phone calls, appointment scheduling, shipment tracking, and invoicing. There is the potential to work from home after training is completed and confidence in handling customer questions and issues is gained.

IMPORTANT: the hours for this position are 12pm to 8pm Monday through Friday. Once training is complete, the ideal candidate will be able to handle customer calls in the evening hours.

Job Types: Part-time, Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Denver, NC: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person