The future is what youmake it. When you join Honeywell, you become a member of our global teamof thinkers, innovators, dreamers, and doers who make the things that make thefuture.

Honeywell BuildingTechnologies (HBT) specializes in the service of critical building systems,including heating, ventilation, air conditioning (HVAC), building automation,fire, security, and energy management. HBS Global Services, a business unit ofHBT, is a $1.6B business with operations in NA, Europe, APAC, LATAM, GRCH, andMETA. Honeywell’s Global Services business is the market leader in developingand servicing Building Technologies. Activities include installing andmaintaining systems to help keep buildings and facilities safe, secure,comfortable, and cost-efficient; and is a leading provider of energy efficiencysolutions worldwide.

In this position, youwill direct an organization of customer service representatives to ensure allcustomer needs and expectations are met. You will provide high-levelcoordination to inbound customer response activities. You will communicateacross the business to ensure proper customer care. You will set the strategyfor effective customer order processing. You will act as a change agent andlook for ways to improve Customer Care processes.

KEY RESPONSIBILITIES

• Sponsor Large Scale Projects and customers
• Strategic Organizational Planning and management to ensure we have the right employee leading the process for the customers.
• Coordinate Customer Success team, ensuring the customers receive the correct support with quality and effectiveness
• Align Sales and Operations team aligned to customers inputs for specific situations
• Analyze Customer Reports and work with local leadership team to improve process and respond timely
• Global Team Management