The Service Support Assistant is essential in aiding the service department by supporting service advisors with paperwork, greeting and tagging vehicles, and assisting in the coordination of valet staff.

This role requires excellent organizational skills, strong communication abilities, and a proactive approach to helping the service team.

Key Responsibilities :

Assist Service Advisors :

• Help service advisors with booking paperwork and routine administrative tasks.

Customer Interaction :

• Greet customers upon arrival and direct them to the appropriate service advisor.
• Tag and log vehicles accurately to track their progress through the service process.

Valet Assistance :

• Aid in coordinating valet staff to ensure vehicles are moved promptly and efficiently.
• Help monitor the location and status of vehicles within the dealership to minimize delays.

Vehicle Management :

• Assist with the organization and placement of vehicles in the service lot.
• Ensure that vehicles are ready for customers in a timely manner post-service.

Communication :

• Facilitate communication between service advisors, valet staff, and customers to ensure clear and effective interactions.
• Address any immediate customer concerns related to vehicle status and service progress.

Administrative Support :

• Maintain an organized work environment, including the service reception area and customer waiting areas.
• Assist with other administrative tasks as needed to support the service department.

Qualifications :

• High school diploma or equivalent required.
• Previous experience in a customer service or administrative role preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency with basic computer applications and dealership management software.
• Must have a valid drivers license

Physical Requirements :

• Ability to stand, walk, and move around the dealership lot for extended periods.
• Capability to lift and move items up to 25 pounds.

Work Environment :

• This position involves both indoor and outdoor work environments.
• May require occasional weekend or evening hours depending on the dealership's needs.

What we offer :

• An extremely competitive pay plan that is a unit and client satisfaction based.
• Bonuses for store achieving new and used vehicle goals.
• On going training to develop your sales career to its fullest.
• Two consecutive days off.
• Medical and Dental.
• Life Insurance.
• 401K with a company match program.

Salary - $22.00 per hour

Equal Opportunity Employer.

About Honda and Toyota of Seattle :

Welcome to Honda and Toyota of Seattle! We do things very differently than most all other automotive stores in the Seattle market.

We are a one price dealership - that's right, no negotiation! Our goal is to make purchasing a vehicle simple.At Honda and Toyota of Seattle, we are honored to give back to the City of Seattle - the very community that's been our biggest support since 1986.

We're a family-owned business that values individuals, so our sponsorships and donations benefit a wide range of organizations that reach a variety of people.

We support the next generation through Seattle Schools and the elderly through Senior Services. We give to the hungry people of the Puget Sound region by sponsoring an annual food and fund drive and we give to the sick and injured by donating to the uncompensated care program at Harborview Medical Center.

As you can see, we love people, and our goal is to invest in them - community and our co-workers. That's why we invite you to visit us, have a cup of coffee, and get to know our teams at Honda and Toyota of Seattle.

Thank you,The Honda and Toyota of Seattle Family

Last updated : 2024-05-26