11 Call Center Customer Service Representative Jobs in Lincoln, RI
HomeX Services Group is Hiring a Call Center Customer Service Representative Near Lincoln, RI
Job SummaryAs a Call Center Representative, you will be responsible for providing exceptional customer service and support through telephone interactions. You will handle inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Your role will require excellent communication skills, a customer-focused approach, and the ability to multitask.
Responsibilities
- Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
- Provide accurate and detailed information about products, services, and company policies to customers.
- Investigate and resolve customer complaints or concerns, escalating to higher-level support when necessary.
- Maintain a high level of product knowledge to effectively assist customers with booking appointments and educating them on membership opportunities and benefits.
- Document customer interactions, including details of inquiries, complaints, or actions taken, in the appropriate systems or databases.
- Follow established call center scripts, procedures, and guidelines to ensure consistent and quality customer interactions.
- Meet or exceed individual and team performance targets, including average call handling time, customer satisfaction, and first-call resolution.
- Collaborate with other team members and departments to resolve customer issues and improve overall customer experience.
- Stay updated on company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
- Participate in ongoing training and professional development programs to enhance knowledge and skills.
- Adhere to call center policies and procedures, including confidentiality and data protection guidelines.
- Contribute to a positive and supportive team environment, actively sharing knowledge and best practices with colleagues.
- Identify opportunities for process improvements and provide feedback to supervisors or managers.
- Adapting to a flexible work schedule, including evening shifts, weekends, and holidays, as required.
- High school diploma or equivalent; additional education is a plus.
- Previous experience in a customer service or call center role is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to handle difficult or irate customers with patience and professionalism.
- Familiarity with call center software and systems, including customer relationship management (CRM) tools and telephony systems.
- Proficiency in using computers and navigating multiple software applications simultaneously.
- Strong multitasking and organizational skills with the ability to prioritize and manage time effectively.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work well both independently and in a team environment.
- Positive attitude, resilience, and adaptability to handle a high-pressure work environment.
- Customer-centric mindset and a passion for delivering exceptional service.
- Ability to maintain professionalism and composure during challenging customer interactions.
- Willingness to adhere to call center metrics and performance goals.
- Medical, Dental, and Vision Insurance
- 401K Plan with Company Match
- PTO & Holiday Pay
- Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Account
- Great Company Culture
- Continuous and extensive training and development
Pay: $20.00 per hour/Overtime available
- $2 pay differential offered for 2nd shifts.
- $1 pay differential offered for bilingual candidates.
Job Summary
Full Time
$34k-44k (estimate)
12/15/2023
06/08/2024
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Problem Solving, Commitment, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Representative positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Representative, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Representative. You can explore the career advancement for a Call Center Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Customer Service Representative job description and responsibilities
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
02/26/2022: Pierre, SD
They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
04/02/2022: Lima, OH
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
01/07/2022: Saginaw, MI
Good call center agents often stand out from the crowd by being able to tailor the experience to specific customers.
04/02/2022: Topeka, KS
Mental health techs must be flexible, adaptable, and able to think quickly.
01/16/2022: Duluth, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Customer Service Representative jobs
Mental disorders also affect children, the elderly and are a major problem for the homeless population.
04/02/2022: Lima, OH
Mental health technicians are at the forefront of a rewarding field.
03/03/2022: Battle Creek, MI
Some states require licensing for mental health technicians, so check with state requirements before choosing an educational program.
01/25/2022: Durham, NC
They may also be called psychiatric techs, mental health aides, or psychiatric aides.
01/15/2022: Fargo, ND
Ability to meet established customer service requirements.
02/09/2022: Rock Island, IL
Step 3: View the best colleges and universities for Call Center Customer Service Representative.
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