Description

If you are friendly, passionate, energetic and hardworking you are the person for us! The Guest Service Representative greets and assists with the guest arrivals and departures by handling guest check-ins and check outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete guest satisfaction. The ideal candidate must be a team player, willing to assist with a variety of duties, have the ability to multi-task be comfortable working alone potentially and MUST be able to work a flexible schedule, including weekends and holidays.

Requirements

· Ensures complete guest satisfaction.

· Check-in and check-out of the guest.

· Complete guest registration process.

· Must verify and imprint guest credit cards for authorization.

· Must be well versed in cash handling and accurately balance house bank.

· Assigns guests rooms based on preferences and availability.

· Drives the Revenue management process.

· Handling guest concerns in a tactful manner and achieving resolution.

· Answers questions in regards to the hotels facilities and services.

· Answering telephones and booking reservations.

· Answering guest inquiries i.e. directions.

· Recommending local area restaurants, points of interest, or needs for transportation.

· Maintaining cleanliness of front desk, lobby and back office.

· Following up with guest check-ins, complaints, and other requests.

· Interacting with other departments and employees to ensure a good working relationship or for guest needs.

· Understands all emergency procedures for incidents, accidents, fire, safety, or criminal activity.

· Ensures that Quality Standards and service are maintained for the Property, Product, and People.

· Must be able to work all shifts or varying schedules with possibility of being the only staff present to support business needs.

· Ensures Security for the hotel’s customers, employees, and property assets.

· Supports established policies and procedures for HMB Management and the hotels brand.

· Must be well groomed in uniform or business attire.

· Responsible for meeting the required standard of Reward Program enrollments.

· Perform other duties as requested.